Implementation Specialist - Contract

Jobtailor; Deutschland; Remote; EUR 40.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an Onboarding Specialist to support our SMB customers. You’ll guide new clients through email suite setups, assist via email and Zoom, and manage the implementation phase to ensure a smooth start.

You excel at communication, stay customer-centric, and thrive in a remote-first environment, collaborating with the team to deliver an A+ experience every day. A Bachelor’s degree and prior onboarding or implementation experience are required. This role is remote within Germany.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• Experience onboarding, implementing, or supporting customers.
• Ability to connect with customers and understand their priorities and issues.
• Exceptional communication skills.
• Experience with email routing and DNS management.
• Team player who works well in a remote team.
• Customer-centric, collaborative, and positive.
• Ability to work remotely.

Aufgaben

• Onboard new SMB customers on our email suite products.
• Assist customers via email and Zoom with technical setup and questions.
• Support customers through the implementation period.
• Deliver an A+ customer experience all day, every day.

Kenntnisse

Customer onboarding

Exceptional communication

Remote collaboration

Team player

Customer-centric

Ausbildung

Bachelor’s degree

Tools

Email Suite Products

Zoom

Jobbeschreibung

• Onboarding new customers for our SMB segment on our email suite products
• Assisting customers via email and Zoom with technical setup and questions
• Supporting customers through the implementation period
• Delivering an A+ customer experience all day, every day

Requirements

• Bachelor’s degree or equivalent experience
• Previous onboarding, implementation, or support experience
• Natural ability to connect with customers and understand their priorities and issues
• Exceptional communication skills
• Experience with email routing and DNS management
• Team player! We work together
• Customer-centric, collaborative, responsive, and positive
• Ability to work and thrive remotely

Core Competencies

Demonstrates expertise in customer onboarding and support, with a strong focus on delivering exceptional customer experiences. Proficient in email routing and DNS management, while effectively collaborating in a remote team environment.

Highest-signal resume keywords

• Customer Onboarding
• Email Routing
• DNS Management
• Exceptional Communication Skills
• Implementation Support

ATS Optimization Keywords

Hard Skills

• Email Routing
• DNS Management
• Onboarding Experience
• Implementation Experience
• Technical Support

Soft Skills

• Exceptional Communication Skills
• Customer-Centric
• Collaborative
• Responsive
• Positive Attitude

Certifications & Qualifications

• Bachelor’s Degree

Industry Keywords

• Customer Experience
• SMB Segment
• Technical Setup
• Remote Work

Tools & Technologies

• Email Suite Products
• Zoom