Field Services Engineer

MicroPort; Hamburg; On-site; EUR 65,000 - 90,000; Full time

Job summary

MicroPort in Hamburg is seeking a Technical Engineer for Surgical Robots to ensure optimal performance, maintenance, and support of our robotic systems. You will lead installations, perform preventive maintenance, diagnose issues, and train healthcare staff.

Collaboration with R&D and clinical teams is key, with on-site deployments and occasional travel. The role emphasizes quality assurance, documentation, and clear communication across cross-functional teams worldwide.

Qualifications

• Bachelor’s degree in Engineering or related field required.
• Proven experience in technical support or engineering in medical devices.
• Familiarity with robotic systems and control systems desirable.
• Strong problem-solving and analytical skills.
• Excellent communication and cross-functional collaboration abilities.
• Willingness to travel for on-site support and installations.

Responsibilities

• Lead installation and configuration of robotic surgical systems in healthcare institutions, ensuring compliance with specifications.
• Provide technical expertise during setup to optimize system performance.
• Diagnose and resolve technical issues via remote or on-site support.
• Develop preventive maintenance schedules to minimize downtime.
• Deliver technical training to healthcare staff and document procedures.
• Collaborate with R&D for testing and feedback, and contribute to quality assurance.

Skills

Technical support

Engineering

Problem-solving

Communication

Willingness to travel

Education

Bachelor’s degree in Engineering

Advanced degree is a plus

Tools

Robotics systems

Control systems

Job description

As a Technical Engineer for Surgical Robots, you will be responsible for ensuring the optimal performance, maintenance, and support of our robotic surgical systems. The successful candidate will work collaboratively with cross-functional teams to address technical challenges and contribute to the ongoing improvement of our robotic technologies.

1. System Installation and Configuration:

• Lead the installation and configuration of robotic surgical systems in healthcare institutions, ensuring compliance with technical specifications and guidelines.
• Provide technical expertise during the setup process to optimize system performance.

2. Troubleshooting and Technical Support:

• Diagnose and resolve technical issues related to robotic systems through remote support or on-site intervention.
• Collaborate with Clinical team to provide timely and effective solutions to end-users.

3. Preventive Maintenance:

• Develop and implement preventive maintenance schedules for robotic systems to minimize downtime and ensure continuous functionality.
• Conduct routine inspections and updates to prevent potential issues.

4. Training and Documentation:

• Deliver technical training to healthcare professionals and internal staff on the use and maintenance of robotic surgical systems.
• Create and update technical documentation, manuals, and troubleshooting guides.

5. Collaboration with R&D:

• Work closely with the research and development team to provide insights and feedback from a technical perspective.
• Participate in testing and validation of new software and hardware releases.

6. Quality Assurance:

• Contribute to the development and implementation of quality assurance processes for robotic systems.
• Assist in the investigation and resolution of any technical issues related to product quality.

Qualifications:

1. Bachelor’s degree in Engineering, Cor a related technical field; advanced degree is a plus.

2. Proven experience in technical support or engineering roles in the medical device industry.

3. Familiarity with robotic systems and control systems is highly desirable.

4. Strong problem-solving and analytical skills.

5. Excellent communication skills and the ability to collaborate effectively with cross-functional teams.

6. Willingness to travel for on-site technical support and installations.