Field Service Engineer - Region Wuppertal

Intuitive; Düsseldorf; Remote; EUR 55,000 - 75,000; Full time

Job summary

Intuitive, a pioneer in robotic-assisted surgery, seeks a Field Service Engineer 2 to install, support, troubleshoot, repair, and maintain our products in the assigned territory. This role requires electro-mechanical expertise and excellent customer service.

Responsibilities include preventive maintenance, diagnostics, system installation, and administrative duties with travel up to 50-70% depending on account distribution.

Qualifications

• University degree in science or technical engineering or 2–4 years of equivalent experience.
• Strong written and oral communication in local language(s) and English.
• Good interpersonal and customer-facing skills.
• Strong administrative and record-keeping abilities.
• Knowledge of Operating Room protocol preferred.
• Track record of solid relationships with surgeons and hospital staff preferred.
• Ability to travel 50–70% depending on assignments.

Responsibilities

• Install, support, troubleshoot, repair, and maintain Intuitive products in your territory.
• Perform scheduled maintenance activities including inspections, preventive maintenance, software updates, field actions, and upgrades.
• Troubleshoot, diagnose, and repair products within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Complete administrative duties: spare parts inventory, field activity reports, expense reports, etc.
• Maintain assets including tools, vehicle, laptops, iPads and other company equipment.
• Support Sales teams with trade show support and hospital contacts as required.
• Provide feedback to HQ and participate in continuous improvement projects.
• Complete required training including equipment training and company university courses.
• Maintain territory by responding to needs, managing install base configurations, and supporting training/events.
• Support service contract renewals as required.

Skills

communication skills

interpersonal skills

administrative skills

operating room knowledge

customer relationships

troubleshooting electro-mechanical

travel readiness

Education

Science/Engineering degree

Job description

• Ways of Working: Remote - This job will be remote and/or the job is designed to be performed outside of the office. Employees will come onsite when requested by the leader.
• Employee Type: Employee
• Global Job Level (HCM): Professional 2 (7)

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of minimally invasive care.

Primary Function of Position:

A Field Service Engineer 2 will install, support, troubleshoot, repair, and otherwise maintain all Intuitive products in their assigned territory, ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems, specialized training, as well as excellent customer service and communication skills.

Responsibilities:

• Perform all types of scheduled maintenance activities for your assigned territory including, but not limited to; system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair all Intuitive products and associated equipment within your specified territory in accordance with procedures and within designated timeframes.
• Coordinate and perform system and hardware delivery and installation.
• Complete all administrative duties, which include but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. within the prescribed time frames.
• Maintain all Intuitive provided items to include; issued tooling, calibrated tool sets, employee vehicle, laptops, iPads, and any other company owned or issued assets
• Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support as required, provide phone support for customers and provide hospital contacts to other Intuitive teams as required, etc.
• Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies.
• Complete all required training items to include but not limited to; equipment training for all Intuitive products in your assigned territory, Intuitive Surgical University classes as required, and professional development courses as required by management.
• Maintain all aspects of your assigned territory to include but not limited to; responding to customer needs, maintaining system Install base configurations, customer contacts, establishing a rapport with assigned customer base, supporting customer training and events as required.
• Support service contract renewals as required.

Required Knowledge, Skills, and Experience:

• A university or college degree in science or technical engineering or 2-4 years equivalent work experience
• Strong written and oral communication skills in the Market’s local language(s) and English
• Good interpersonal skills
• Strong administrative and record keeping skills
• Knowledge of Operating Room protocol preferred
• Track record of solid customer relationships with Surgeons and Hospital staff preferred
• Proven ability to independently troubleshoot complex electro-mechanical systems
• An ability to travel up to 50-70%, dependent upon account distribution and region