Field Service Representative (m/f/d) - Northeast Germany

CSA Group; Plattling; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading certification organization in Plattling seeks a Field Service Representative to conduct factory inspections and ensure conformity of products. This role offers flexibility in remote work and a variety of tasks including preparing inspection reports. Candidates should have a Bachelor's in Engineering, strong communication skills, and proficiency in German and English. This position promises a secure job with a diverse benefits package.

Leistungen

Fitness & health program

Company pension scheme

Flexible working hours

Permanent employment

Qualifikationen

• Licensed Electrician with related experience.
• +2 years' experience in the industry.
• Ability to work remotely and independently.
• Strong skills in reading engineering drawings and test data.
• Ability to manage multiple inspection files.

Aufgaben

• Conduct factory inspections at authorized factories.
• Prepare Factory Inspection Reports and consumer product evaluation reports.
• Review previous FIR's for corrective actions.
• Maintain contact with clients and provide necessary information.

Kenntnisse

Electrical Engineering

Mechanical Engineering

Chemical Engineering

Communication skills

Conflict resolution

German language proficiency

English language proficiency

Ausbildung

Associates Degree

Bachelor's Degree in Engineering

Tools

High voltage test equipment

Calibrated measurement instruments

Word processing software

Email applications

Jobbeschreibung

Employment Status: Regular Time Type: Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

The Field Service Representative maintains the integrity of the CSA registered mark by conducting factory inspections and safeguarding on‑going conformity of products bearing the CSA Mark.

These are your tasks

• Conduct factory inspections at CSA authorized factories (remote and on‑site). Select representative product samples to audit; determine if sample complies with all applicable standards and certification report; review quality control and testing documentation.
• Prepare Factory Inspection Reports (FIR), Initial Factory Evaluation (IFE) reports, and consumer product evaluation reports to document inspection findings per procedures and work instructions.
• Review previous FIR's to determine if previous deviations have been corrected.
• With supervision, determine satisfactory corrective action and time frame to implement the changes; determine if non‑compliance merits stop shipments, re‑investigation or removal of CSA mark and takes appropriate action.
• Maintain contact with clients by following up, providing information, and responding to inquiries.
• Keep current on new services available and communicate these to clients as necessary and assist clients with making changes to their records (address, company name, etc) with CSA.

What we expect

• Electrical, Mechanical or Chemical Engineering or Associates Degree
• Licensed Electrician with related experience
• Bachelor's Degree in Engineering
• +2 years' experience (industry related experience will be an asset)
• Ability to work remotely and independently (Home office)
• Strong-effective communication skills
• Strong conflict resolution skills to be able to handle difficult situations
• Ability to read and interpret engineering drawings and test data
• Computer skills (word processing, e‑mail)
• Usage of calibrated measurement instruments, high voltage test equipment, hand tools
• Ability to manage multiple inspection files and changing schedules and deadlines with supervision
• Working knowledge of laboratory instrumentation, as well as general laboratory procedures as they relate to performing factory inspections
• Good communication skills in German and English (oral and written) Knowledge of an additional European language (i.e.: French or Italian) welcome
• Ability to travel as needed and/or with short notice

What we offer

• An interesting and highly varied job
• Possibility of remote working and flexible working hours
• Fitness & health program for a relaxed balance to the daily work routine
• Company pension scheme
• Permanent employment and a secure job for the years to come
• Benefit package

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.