Field Service Project Assistant – Customer Service, Service Operations

Jobtailor; Nürnberg; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Zusammenfassung

Jobtailor in Nürnberg is seeking an experienced coordination / administrative professional to act as the direct customer interface and to plan and coordinate service assignments across Bavaria. You will document service calls, collaborate with on-site technicians, and ensure material availability while preparing data for invoicing.

Requirements include residential proximity to Nuremberg, commercial or technical training, strong English, and proficiency in MS Office and ERP tools.

Qualifikationen

• Residence in the Nuremberg area or Nuremberg metropolitan region.
• Commercial or technical training.
• Experience in coordination or administrative case handling.
• Experience in a corporate environment or working with major customers.
• Structured and conscientious approach to work.
• Enjoy collaborating with technicians as equals.
• Willingness to learn and interest in new topics.
• Good written and spoken English skills.
• Confident user of MS Office and ERP tools.
• Strong communication skills and reliability.
• Genuine motivation derived from consistently satisfied customers.
• Experience in Technical Service / Field Service is an advantage.
• Knowledge of construction or IT project environments is an advantage.

Aufgaben

• Interface with customers to capture requests and requirements.
• Plan work assignments at data center locations across Bavaria.
• Coordinate short-term and long-term schedules with all stakeholders.
• Document unplanned service calls within the 24/7/365 team.
• Work closely with on-site technicians and coordinate solution-oriented responses to unforeseen situations.
• Forward material requirements to Purchasing and ensure material availability at the assignment location.
• Coordinate quotations for additional work and manage incoming orders.
• Prepare, review, and file service reports for construction and maintenance assignments.
• Review delivery notes, acceptance reports, and supporting documentation.
• Prepare assignment-related data as the basis for invoicing.

Kenntnisse

Coordination experience

Administrative case handling

English skills

MS Office

ERP tools

Communication skills

Reliability

Collaboration with technicians

Willingness to learn

Customer satisfaction motivation

Technical Service experience

Construction IT projects

Ausbildung

Commercial or Technical Training

Tools

MS Office

ERP tools

Jobbeschreibung

• Serve as the direct customer interface and capture requests and requirements
• Plan work assignments at data center locations across Bavaria
• Coordinate short-term and long-term schedules with all stakeholders
• Organise and document unplanned service calls within the 24/7/365 team
• Work closely with on-site technicians and coordinate solution-oriented responses to unforeseen situations
• Forward material requirements to Purchasing and ensure material availability at the assignment location
• Coordinate quotations for additional work and manage incoming orders
• Prepare, review, and file service reports for construction and maintenance assignments
• Review delivery notes, acceptance reports, and supporting documentation
• Prepare assignment-related data as the basis for invoicing

Requirements

• Reside in the Nuremberg area / Nuremberg metropolitan region
• Commercial or technical training
• Experience in coordination or administrative case handling
• Experience in a corporate environment or working with major customers
• Highly structured and conscientious approach to work
• Enjoy collaborating with technicians as equals
• Willingness to learn and interest in new topics
• Good written and spoken English skills
• Confident user of MS Office and ERP tools
• Strong communication skills and reliability
• Genuine motivation derived from consistently satisfied customers
• Experience in Technical Service / Field Service is an advantage
• Knowledge of construction or IT project environments is an advantage

Core Competencies

Demonstrates strong coordination and administrative skills in managing customer requests and service assignments, with a focus on effective communication and collaboration in technical environments. Proficient in utilizing MS Office and ERP tools to support operational efficiency and customer satisfaction.

Highest-signal resume keywords

• Coordination Experience
• Technical Service Experience
• MS Office Proficiency
• ERP Tools Proficiency
• Strong Communication Skills

ATS Optimization Keywords

Hard Skills

• Coordination
• Administrative Case Handling
• Service Report Preparation
• Quotation Management
• Material Requirement Forwarding

Soft Skills

• Structured Approach
• Conscientious Work Ethic
• Collaboration
• Reliability
• Customer Satisfaction Motivation

Certifications & Qualifications

• Commercial or Technical Training

Industry Keywords

• Technical Service
• Field Service
• Construction Environment
• IT Project Environment
• Customer Interface