Partner Experience Manager

Jobtailor; Dornach; Vor Ort; EUR 42.000 - 66.000; Vollzeit

Zusammenfassung

Jobtailor seeks an experienced Order Management Specialist in Bavaria to lead end-to-end order processing, from quote to delivery.

You will collaborate with partners and internal teams to ensure service quality, timely fulfillment, and ongoing revenue growth, while focusing on a superior customer experience. The role requires German C1 and English B2, and regular office presence in Dornach or Straubing.

Qualifikationen

• Broad commercial training or equivalent background.
• Experience in distribution is a distinct advantage.
• Effective communication by phone, email, and in person.
• Understanding of systems, software, and processes.
• Interest in process improvement.
• German language skills at C1 level.
• English language skills at B2 level.
• Willingness to travel occasionally to manufacturers or partners.
• Regular presence in the office.
• The role can be based in Dornach near Munich or Straubing.

Aufgaben

• Manage the entire order process, from quote preparation through successful completion and order tracking.
• Support and advise partners, with a focus on service quality and revenue growth.
• Ensure outstanding customer experience by understanding customer needs and proactively developing solutions.
• Work closely with internal and external stakeholders to secure deadlines and successfully implement customer requirements.
• Identify and implement process improvements to increase efficiency and support sustainable business growth.

Kenntnisse

Order Management

Process Improvement

Effective Communication

German Language (C1)

English Language (B2)

Ausbildung

Commercial Training

Tools

CRM Systems

ERP Systems

Jobbeschreibung

• Manage the entire order process, from quote preparation through successful completion and order tracking
• Actively support and advise partners, with a focus on service quality and revenue growth
• Ensure an outstanding customer experience by understanding customer needs and proactively developing solutions
• Work closely with internal and external stakeholders to secure deadlines and successfully implement customer requirements
• Identify and implement process improvements to increase efficiency and support sustainable business growth

Requirements

• Broad commercial training or an equivalent background
• Experience in distribution is a distinct advantage
• Effective communication by phone, email, and in person
• Understanding of systems, software, and processes
• Interest in process improvement
• German language skills at C1 level
• English language skills at B2 level
• Willingness to travel occasionally to manufacturers or partners
• Regular presence in the office
• The role can be based in Dornach near Munich or Straubing

Core Competencies

Demonstrates strong order management capabilities, focusing on customer experience and process improvement. Proficient in effective communication and collaboration with stakeholders to drive service quality and revenue growth.

Highest-signal resume keywords

• Order Management
• Process Improvement
• Effective Communication
• German Language Skills (C1)
• English Language Skills (B2)

ATS Optimization Keywords

Hard Skills

• Order Tracking
• Quote Preparation
• Customer Requirements Implementation
• Distribution Experience
• Systems Understanding

Soft Skills

• Customer Service Orientation
• Proactive Problem Solving
• Collaboration

Industry Keywords

• Commercial Training
• Service Quality
• Revenue Growth
• Stakeholder Engagement