ERP Service Desk Agent (fmd)

Mytheresa; München; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading global digital luxury shopping platform is seeking an ERP Service Desk Agent to provide first-level support for ERP topics based in Munich. The ideal candidate has a degree in Business Informatics and at least 2 years of experience in Service Desk functions. Strong experience with MS Dynamics NAV and excellent communication skills in English are essential. This role offers up to 32 days of holiday, mobile working options, and other employee benefits.

Leistungen

Up to 32 days of holiday

Mobile office

Language & e-learning courses

Access to LinkedIn Learning

Company pension scheme

Employee Share Purchase Plan

Qualifikationen

• At least 2 years of experience in Service Desk support.
• Strong experience with MS Dynamics NAV/Business Central.
• Ability to manage multiple tickets effectively.
• Excellent communication skills in English, German is a plus.

Aufgaben

• Provide 1st level support for ERP topics.
• Serve as the escalation point for in-house users.
• Triaging new incidents and prioritizing created tickets.
• Solve reported issues independently and collaboratively.

Kenntnisse

Customer Service

Communication Skills

MS Dynamics NAV

SCRUM

JIRA

Confluence

Ausbildung

Degree in Business Informatics or comparable qualification

Tools

MS Office

Jobbeschreibung

Tasks

To support our ERP Services team we are searching for a ERP Service Desk Agent (f / m / d) to be based in our Munich office.

What you will do

• Providing 1st level support for ERP topics
• Serve as the escalation point of contact for in-house users
• Close collaboration with ERP end users, ERP specialists and other IT teams
• Understanding reported issues, triaging new incidents and prioritizing created tickets
• Focusing on user needs and finding proper solutions
• Solving reported issues independently and in close collaboration with 2nd level support

Requirements

Who you are

• Degree in Business Informatics Economics or other comparable qualification with at least 2 years of experience in working with Service Desk and providing user support
• Strong Experience in working with MS Dynamics NAV / Business Central
• Basic understanding of business processes (finance sales purchase inventory warehouse management)
• Ability to understand user requirements, prioritize and manage multiple tickets
• Excellent verbal and written communication skills in English. German is a plus.
• Experience in working with agile environment: SCRUM, JIRA, Confluence, MS Office

Benefits

What we offer

• Up to 32 days of holiday depending on the length of service starting with 28 days
• Mobile office with up to 20% of your total contracted hours (job and position permitting)
• 10 days/year of mobile office abroad in EU countries (job and position permitting)
• Language & e-learning courses
• Staff discount of up to 30%
• Company pension scheme
• Discounted membership for selected sports platforms & gyms
• Discounted travel card
• Access to LinkedIn Learning
• Individual support on mental health & well-being (e.g., compatibility work and family life)
• Social Day
• Employee Share Purchase Plan

Who we are

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

Key Skills

Customer Service, Hotel Experience, Hospitality Experience, Computer Skills, Upselling, Medical office experience, Office Experience, Computer Literacy, Front Desk, Guest Services, Cash Handling, Phone Etiquette

Employment Type: Employee

Experience: years

Vacancy: 1