Enterprise Technical Account Manager, EMEA

Talon.One; Berlin; Hybrid; EUR 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

€1,000 annual learning budget

30 days annual leave plus extra

Home office setup budget

Mental health support

20% pension contribution subsidy

Subsidised BVG transport ticket

Zusammenfassung

A leading incentive solutions provider in Berlin is seeking an experienced Enterprise Technical Account Manager to oversee the integration of our API-based platform with enterprise clients. In this hybrid, full-time role, you will manage customer accounts, troubleshoot technical problems, and enhance client satisfaction. Ideal candidates will have over 4 years of experience in technical account management, strong communication skills, and a problem-solving attitude. Attractive benefits include an annual learning budget, generous leave, and a dog-friendly office environment.

Qualifikationen

• 4+ years of experience as a Technical Account Manager or similar role.
• Experience with API-driven complex integrations.
• Strong customer focus and excellent communication skills.

Aufgaben

• Own and manage the integration process for clients.
• Troubleshoot and escalate recurring technical issues.
• Design onboarding processes for new clients.

Kenntnisse

Technical Account Management

API integrations

Stakeholder management

Customer satisfaction

Problem-solving

Fluency in English

Jobbeschreibung

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform. Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

About the role

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

About the team

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug‑free integration, while balancing ever‑changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.

Our team is defined by our commitment to mutual support and our dedication to deep problem‑solving. These qualities are essential in future teammates in order for us to continue building on our strengths.

This is a hybrid, full‑time role, based in Berlin, Germany.

Once you are here you will

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding Processes
• Work with Support on escalated tickets

What we need you to bring to the table

• 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts
• Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
• Proven experience with SaaS based products
• High level of problem‑solving attitude in a troubleshooting environment
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non‑technical professionals
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data‑driven decision making
• Fluency in English required; German strongly preferred (other languages are a plus)

What's in it for you

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog‑friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike