TechOps Engineer

Greenhouse Software, Inc.; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Learning budget

German language courses

Annual leave 30 days

Home office budget

Work from abroad up to 90 days

Mental health support

Urban Sports Club membership

Pension contributions subsidy (20%)

Public transport subsidy (BVG)

Bike lease via BusinessBike

Zusammenfassung

Talon.One, a leading incentives engine, seeks a hands-on SRE/Production Engineer to keep our production systems reliable, scalable, and easy to operate from Berlin. You will automate repetitive work, build pragmatic tooling, and partner with SRE and R&D to improve incident management and runbooks.

We value a proactive mindset, Linux fluency, and a passion for reducing toil while enhancing system health. Join a 120+ engineering team and contribute to a robust, secure SaaS platform.

Qualifikationen

• 2–4 years in TechOps, DevOps, SRE or Production Engineering.
• Experience with production SaaS/cloud environments.
• Comfortable with Linux, CLI, logs and monitoring.
• Automation mindset: if it is repeatable, automate it.
• Structured troubleshooting approach and proactive attitude.
• Collaborative work style across engineering teams.
• Willingness to deepen expertise in production systems.

Aufgaben

• Eliminate Toil by building scripts, automation, and internal tools.
• Design and integrate AI-driven operational workflows with guardrails.
• Own Incident.io workflows, automation, and post-incident reviews.
• Improve observability with monitoring, dashboards and logs analysis.
• Turn messy runbooks into clear, automated procedures.
• Support core production systems with health checks and releases.

Kenntnisse

TechOps

DevOps

SRE

Production Engineering

Linux

Automation

Troubleshooting

Collaboration

Learning mindset

Tools

Terraform

Helm

Go

Python

Bash

GitHub Actions

Jobbeschreibung

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data.

Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE TEAM & ROLE

Our SRE / Production Engineering team is responsible for keeping Talon.One reliable, scalable, and easy to operate. We work closely with engineering teams across R&D to improve how we monitor, release, troubleshoot, and run our production systems.

This is a hands-on role for someone who loves solving production-level problems, automating repetitive work, and building pragmatic tooling to make life safer and easier for the engineers around them.

ONCE YOU ARE HERE, YOU WILL:

• Eliminate Toil: Identify manual or repetitive operational friction across R&D and build clean scripts, automation, and internal tools to solve it permanently.
• Pioneer AI-Driven Operations: Design, build, and integrate AI agents to streamline operational workflows, ensuring proper guardrails, monitoring, and human oversight for safe execution.
• Level Up Incident Management: Own and optimize our Incident.io workflows, automation, and integrations. Stay closely engaged with incident response and participate in post-incident reviews to identify friction and turn learnings into improvements to tooling, coordination, and processes, without taking on incident responder responsibilities.
• Enhance Observability & System Health: Maintain and refine monitoring, alerting, and dashboards across our observability stack. You will dive into logs, metrics, and production data to investigate operational edge cases.
• Optimize Workflows & Runbooks: Partner directly with SRE and R&D teams to identify operational pain points, turning messy procedures into clear, automated runbooks.
• Support Core Production Systems: Collaborate with SREs on database maintenance tasks, health checks, and release/deployment workflows where production reliability is impacted.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 2–4 years of experience in TechOps, DevOps, SRE, Production Engineering, or a similar technical role
• Experience working with production systems in a SaaS or cloud environment
• Comfortable working with Linux, command-line tools, logs, and monitoring
• Experience with scripting or automation and a mindset of "if we do it twice, can we automate it?"
• A structured approach to troubleshooting and solving operational problems
• Proactive attitude towards improving systems, processes, and tooling
• Ability to work collaboratively with engineers across different teams
• Willingness to learn and build deeper expertise in production systems and reliability

NICE TO HAVE

• Familiarity with core SRE concepts, such as Service Level Indicators/Objectives (SLIs/SLOs) and error budgets.
• Experience with observability platforms such as Grafana, Datadog, Prometheus, or Sentry
• Experience with Kubernetes and GCP
• Experience working with APIs, integrations, CI/CD, or infrastructure automatio

OUR TECH STACK

• Infrastructure as Code: Terraform / Helm
• Automation & CI/CD: Go, Python, Bash, GitHub Actions / CI/CD tooling

WHAT'S IN IT FOR YOU:

• 120+ team of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike