English-Speaking Customer Expert for Car Sharing

WhereWeWork; Deutschland; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Referral program

Health benefits

Training by certified instructors

Growth opportunities

Special events & community initiatives

Greek language courses

Great place to work

Equal opportunities

Descripción de la vacante

WhereWeWork is seeking an English-speaking Customer Expert to join our car-sharing service team in Athens. Respond to inquiries via email, chat and phone; work closely with colleagues; stay positive and proactive while continuously improving processes. We offer a competitive monthly salary with additional yearly payments, training by certified instructors, growth opportunities and inclusive, supportive environments.

Formación

• Excellent English communication skills.
• Great communication and soft skills.
• Good computer skills.
• Experience in customer service appreciated.
• Positive attitude and team spirit.

Responsabilidades

• Respond to customers’ inquiries via email, chat & phone
• Work effectively as part of a team, developing relationships with colleagues and management
• Be positive & proactive and pursue continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and show empathy
• Strive towards customer retention and loyalty, supporting customers to resolve inquiries

Conocimientos

English communication

Soft skills

Team spirit

Computer skills

Customer service experience

Descripción del empleo

Job Overview:

Ready for a ride to Athens? Be the next one to join our English-Speaking Customer Experts team for Car Sharing Services!

TP collaborates with a leading car rental company, providing easycar-sharing servicesin urban areas of Europe & North America. Its futuristic features have been loved by the users, as everything is done using only smartphones!

Our team provides customer service to English speaking customersthat need help or have inquiries about

• Finding or reserving a ride
• Starting or ending a car rental
• Managing their account & balance

Your responsibilities:

• Responding to customers’ inquiries viae-mail, chat & phone
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management
• Be positive & proactiveand have a desire for applying continuous improvement processes
• Provide and maintain a strong, professional relationship with all customers and always show empathy
• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements:

• Excellent English communication skills
• Great communication and soft skills
• Good computer skills
• Experience in customer service will be appreciated
• Positive attitude & team spirit

What we offer:

• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring a Friend and get up to €3.500 depending on the language
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth &development opportunities
• Special events as well ascommunity & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for aGreat Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.

Find outmore!

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