Italian-Speaking Customer Expert for Car Sharing

WhereWeWork; Deutschland; Remote; EUR 20,088 - 27,900; Full time

Benefits offered by this job

Relocation support (flight tickets, hotel accommodation)

Competitive salary with extra payments

Referral program benefits

Health care benefits

Free online Greek language courses

Professional growth opportunities

Job summary

TP Greece is looking for customer service representatives to assist Italian-speaking clients with inquiries. Responsibilities include responding to inquiries via various channels and building professional relationships.

The role requires excellent Italian communication skills, a good command of English, and a positive attitude. TP Greece offers a supportive relocation package, a competitive salary, health care benefits, and opportunities for professional growth.

Qualifications

• Excellent Italian communication skills.
• Good command of English.
• Great communication and soft skills.
• Good computer skills.
• Experience in customer service will be appreciated.
• Positive attitude and team spirit.

Responsibilities

• Responding to customers’ inquiries via e‑mail, chat & phone.
• Developing effective relationships with colleagues and management.
• Being positive and proactive in customer support.
• Providing a strong, professional relationship with all customers.

Skills

Italian communication skills

English communication skills

Communication and soft skills

Computer skills

Experience in customer service

Positive attitude

Team spirit

Job description

Job Overview

TP collaborates with a leading car rental company, providing easy car‑sharing services in urban areas of Europe & North America. Its futuristic features have been loved by the users, as everything is done using only smartphones!

Our team provides customer service to Italian speaking customers that need help or have inquiries about:

• Finding or reserving a ride


• Starting or ending a car rental


• Managing their account & balance

Your responsibilities

• Responding to customers’ inquiries via e‑mail, chat & phone


• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management


• Be positive & proactive and have a desire for applying continuous improvement processes


• Provide and maintain a strong, professional relationship with all customers and always show empathy


• Strive towards customers retention and loyalty, fully supporting the customers to achieve a successful outcome to their inquiry

Job requirements

• Excellent Italian communication skills


• Good command of English


• Great communication and soft skills


• Good computer skills


• Experience in customer service will be appreciated


• Positive attitude & team spirit

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you))


• Competitive monthly salary + 2 extra salaries per year


• Referral Program: Bring a Friend and get up to €3,500 depending on the language


• Health care benefits and numerous other discounts


• Full training by certified instructors


• Professional growth & development opportunities


• Special events as well as community & social responsibility initiatives


• Free online Greek language courses


• State of the art premises, providing a great working environment with relaxing break areas


• Work for a Great Place to Work‑Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.