Greek-Speaking Customer Experts for Avis

WhereWeWork; Deutschland; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Professional growth & development opportunities

Relaxing break areas

Community & social responsibility initiatives

Job summary

TP Greece is seeking Customer Experts to join their Avis team in Germany. This position involves handling customer queries via email and phone, ensuring high satisfaction levels. Ideal candidates are fluent in Greek, with a degree and an understanding of customer service.

The role offers a competitive salary, healthcare benefits, training, and professional growth in a diverse work environment.

Qualifications

• Prior experience in customer service will be considered as a plus.
• Knowledge of an extra language will be considered an asset.
• Car rental/leasing knowledge will be considered an asset.

Responsibilities

• Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers’ queries.
• Complete customers’ requests in due time and with a focus on quality.
• Manage customers’ complaints via phone with patience and empathy.
• Guide customers through processes, products, or services.

Skills

Fluent Greek speaking skills

Customer service orientation

Attention to detail

Good knowledge of English language

Excellent command of MS-Office applications

Education

Bachelor’s degree

Job description

Job Overview

Are you a car enthusiast? Hop in, join our Avis Customer Experts team, and change how people move in Greece.

TP Greece collaborates with Avis, the leader in the global mobility industry and is looking for highly goal-oriented individuals who can represent the company’s missions: convenience and flexibility.

As part of our team, you will handle daily requests in Greek via e-mail, phone, and other platforms that require an outbound call. You will act as the first point of contact for our customers to answer, assist and solve any question, request, and issue that may arise, usually on a wide array of topics, ensuring overall customer service satisfaction.

Responsibilities

• Handle inbound and/or outbound calls or emails providing accurate, satisfactory answers to customers’ queries and requests
• Complete customers’ requests in due time and with a focus on quality
• Manage customers’ complaints via phone with patience and empathy
• Guide customers through processes, products, or services (troubleshooting, navigating the company site etc.)

What will you bring

• Preferred Bachelor’s degree.
• Prior experience in customer service will be considered as a plus.
• Fluent Greek speaking skills
• Good knowledge of English language (oral & written)
• Knowledge of an extra language will be considered an asset.
• Car rental/leasing knowledge will be considered an asset.
• Excellent command of MS-Office applications
• A positive attitude, empathy, high work- ethic
• Customer service orientation, attention to detail
• Ability to work on flexible shifts

What we offer

• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• State-of-the-art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.