Engineer

SUCCESS; Freising; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A Managed Services Provider in Bayern, Freising is seeking a Managed Services Engineer to play a pivotal role in their team. This position involves serving as a senior technical expert for complex client issues related to infrastructure and networks. The ideal candidate should have over 5 years of experience in IT support, expertise in Microsoft Windows Server, and a passion for mentoring junior engineers. Responsibilities include managing client environments, optimizing network performance, and ensuring the security of IT systems. Competitive compensation and opportunities for growth are provided.

Qualifikationen

• 5+ years in IT support or engineering role, ideally in Managed Services.
• Expert-level knowledge in Microsoft Windows Server.
• Strong proficiency in VMware and cloud services.

Aufgaben

• Serve as final escalation point for technical issues.
• Manage client IT environments and maintain servers.
• Configure and support network hardware.

Kenntnisse

Microsoft Windows Server expertise

Virtualization platforms (VMware, Hyper-V)

Cloud infrastructure (Azure, AWS)

Networking principles

Strong troubleshooting skills

Excellent verbal and written communication

Time management skills

Ausbildung

Bachelor’s degree in Information Technology or related field

Tools

Remote Monitoring and Management (RMM)

Professional Services Automation (PSA)

PowerShell

Python

Jobbeschreibung

TheManaged Services Engineer plays a pivotal role in Netrio’s Managed Services team, serving as asenior technical expert and escalation point for complex client issues across infrastructure, networks, and systems. This role ensures the stability, performance, and security of client environments while providing exceptional customer service and strategic IT guidance.

Acting as both a technical leader and hands‑on problem solver, the Engineer manages escalations, mentors junior staff, and collaborates closely with clients and internal teams to deliver reliable, scalable, and secure solutions. The ideal candidate brings deep technical expertise, a proactive mindset, and a passion for driving operational excellence across every layer of IT service delivery.

RESPONSIBILITIES

Escalation & Advanced Support

Serve as thefinal escalation point for complex technical issues unresolved by Tier 1 and Tier 2 teams.

Diagnose and resolve advanced problems related to servers, networks, and mission‑critical systems.

Provide clear communication and timely updates to clients and stakeholders throughout incident resolution.

System Administration

Manage and maintain client IT environments, including servers, virtualization platforms (VMware, Hyper‑V), and cloud infrastructure (Azure, AWS).

Ensure stability, security, and compliance across Windows Server environments (Active Directory, DNS, DHCP, Group Policy).

Oversee patch management, system updates, and proactive infrastructure monitoring.

Network Management

Configure and support routers, switches, firewalls, VPNs, and wireless solutions.

Troubleshoot and optimize network performance, security, and connectivity.

Collaborate with the cybersecurity team to ensure network hardening and resilience.

Security Management

Implement and manage endpoint and network security solutions, including antivirus, intrusion detection, and vulnerability management tools.

Conduct routine audits and enforce security policies across client systems.

Contribute to incident response activities and post‑incident reviews.

Automation, Documentation & Process Optimization

Develop automation scripts and workflows to streamline processes and improve efficiency.

Maintain accurate, up‑to‑date documentation for systems, configurations, and procedures.

Identify opportunities to enhance service delivery through standardization and continuous improvement.

Mentor Tier 1 and Tier 2 engineers, providing training, coaching, and performance feedback.

Work cross‑functionally with the Managed Services leadership, Project Management, and Cybersecurity teams to ensure consistent client success.

Partner with vendors to troubleshoot complex issues and coordinate resolutions.

SKILLS & QUALIFICATIONS

Minimum5+ years of experience in an IT support or engineering role, preferably within a Managed Services Provider (MSP) environment.

Expert‑level knowledge ofMicrosoft Windows Server (Active Directory, DNS, DHCP, Group Policy).

Strong proficiency invirtualization platforms (VMware, Hyper‑V) andcloud infrastructure (Azure, AWS).

In‑depth understanding ofnetworking principles—including firewalls, VLANs, VPNs, and routing/switching.

Experience withbackup, disaster recovery, and business continuity solutions.

Strong troubleshooting skills across hardware, software, and network layers.

Excellent verbal and written communication skills, with the ability to engage clients professionally.

Proven ability to manage multiple priorities in a dynamic, fast‑paced environment.

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands‑on experience).

Ability to travel to client locations for on‑site work.

PREFERRED EXPERIENCE

Experience withRemote Monitoring and Management (RMM) andProfessional Services Automation (PSA) platforms.

Certifications such asMCSE, CCNP, VCP, or AWS Certified Solutions Architect.

Familiarity with ITIL framework and best practices for managed service delivery.

Demonstrated ability to automate tasks using scripting languages (PowerShell, Python, etc.).

Proven success mentoring junior engineers and contributing to team development.