Employee (m/f) in the international Customer Service

Aschert & Bohrmann GmbH; Köln; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading consulting firm in Cologne is seeking an Employee for the international Customer Service team. The role involves handling incoming calls and emails, executing customer inquiries, and processing orders in ERP systems. The ideal candidate excels in communication, possesses a business background, and is fluent in both English and German. This is a great opportunity to thrive in an engaging work environment.

Qualifikationen

• Fluent knowledge of English and German is mandatory.
• Experience in customer service environments is preferred.
• Strong experience with MS Office is required.

Aufgaben

• Field national and international incoming calls or emails.
• Handle customer complaints and provide tailored solutions.
• Process orders and data management in ERP and CRM databases.

Kenntnisse

Fluent German

Fluent English

Strong service orientation

Superior communication skills

Teamwork capacity

Ausbildung

Business apprenticeship or related experience

Tools

MS Office

Jobbeschreibung

Employee (m/f) in the international Customer Service - Cologne

For our client we are currently looking for an Employee (m/f) in the international Customer Service in the city of Cologne.

Job Description:

• Field national and international incoming calls or email
• Execute customer enquiries
• Handle customer complaints and provide custom‑tailored solutions
• Process orders and requests in ERP and CRM databases
• Data management of the master file data

Profile of qualifications:

• Business apprenticeship or first working experience in a customers environment
• Fluent knowledge of the English and German language is a must
• Experience with well‑established MS‑Office program
• Strong service orientation as well as superior communication skills
• Capacity for teamwork and great commitment

Do you want to be part of an interesting environment? So please sendyour application (CV, covering letter and credentials) to [e-mail] using the reference number 86811

Interesse