Dutch-Speaking Pandora Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Complete relocation support

Competitive salary + 2 extra salaries per year

Referral bonus of up to €3,500

Health care benefits

Free online Greek language courses

Job summary

TP Greece collaborates with Pandora and is seeking Customer Support Representatives to join their team. The role requires fluency in Dutch and a good command of English, with responsibilities including handling customer inquiries and maintaining professional relationships.

TP Greece offers comprehensive relocation support, competitive salary, numerous benefits, and opportunities for professional growth. This is a chance to advance your career while representing a leading global brand.

Qualifications

• Fluent in Dutch and good knowledge of English (B2+).
• Experience in customer support is a plus.
• Willingness to work in rotating shifts and overtime.

Responsibilities

• Handle customer inquiries via calls, emails, and chat.
• Respond to product inquiries and billing issues.
• Maintain strong, professional relationships with clients.
• Log customer interactions in the database.

Skills

Excellent command of Dutch

Communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Ability to multitask

Interpersonal skills

Job description

Job Overview:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

TP in Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team!

What your responsibilities will be:

• Handle calls, emails and chat with a sense in Dutch
• Good knowledge of English language (B2+)
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Provide and maintain strong, professional relationship with clients and show customer service empathy.
• Log calls/cases from customer into the customer relationship database, including shipping instructions.
• Track and follow cases to ensure they closed in an efficient and timely manner.

Qualifications

• Excellent command of Dutch
• Great communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer‑A‑Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work‑Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.