French-Speaking Pandora Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive monthly salary + 2 extra salaries per year

Relocation support including flight tickets and accommodation

Referral bonus

Health care benefits

Free Greek language courses

Professional development opportunities

Job summary

TP Greece is seeking Customer Support Representatives to join their Customer Experts team for Pandora, the world’s most loved jewellery brand. Candidates should have an excellent command of French and be capable of handling customer inquiries via calls, emails, and chat.

The role offers competitive salary and numerous benefits to assist with relocation to Greece. This is a great opportunity for professional growth in a multinational and diverse environment.

Qualifications

• Experience in customer support is an advantage.
• Positive and adventurous attitude is preferred.
• Computer knowledge and tech savviness required.

Responsibilities

• Handle calls, emails, and chats in French.
• Respond to customer inquiries about pricing and products.
• Provide promotion support as a brand ambassador.
• Handle account and billing issues.
• Turn every customer interaction into a positive experience.

Skills

Excellent command of French

Good knowledge of English

Communication skills

Problem-solving skills

Ability to multitask

Job description

Job Overview

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand. Are you passionate about jewellery and customer support? TP in Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.

What you will do

• Handle calls, emails and chat with a sense in French
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring

• Excellent command of French
• Good knowledge of English
• Great communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Refer‑A‑Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work‑Certified Company

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family.

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