Polish-Speaking Pandora Customer Experts

WhereWeWork; Deutschland; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Cover for flight tickets

Hotel accommodation assistance

Referral bonus up to €3,500

Health care benefits

Fully remunerated training

Free Greek language courses

Job summary

TP Greece is looking for Customer Support Representatives to join their team for Pandora, the world's leading jewellery brand. This role offers a unique opportunity to help customers express themselves through jewellery, while dealing with inquiries, promotions, and customer satisfaction.

The position requires fluency in Polish and offers an exciting relocation package to Greece, competitive salary, and numerous employee benefits. Join a company that values diversity and offers career development opportunities.

Qualifications

• Experience in customer support is an advantage.
• Availability to work in rotating shifts.
• Positive and adventurous attitude.

Responsibilities

• Handle calls, emails, and chat in Polish.
• Respond to pricing and product inquiries.
• Act as a brand ambassador promoting current offers.
• Handle account and billing issues.
• Ensure customer satisfaction.

Skills

Excellent command of Polish

Good knowledge of English

Great communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Strong interpersonal skills

Ability to multitask

Job description

Job Overview:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewellery and customer support? TP in Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team!

What you will do:

• Handle calls, emails and chat with a sense in Polish
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of Polish
• Good knowledge of English
• Great communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (‑all at no cost to you‑))
• Competitive monthly salary + 2 extra salaries per year
• Refer-A-Friend: Bring a friend and get up to €3,500 as a referral bonus (depending on the language)
• Health care benefits and numerous other discounts
• Fully remunerated training by certified instructors
• A career path within a company of more than 12,000 employees
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• The opportunity to work for a Great Place to Work-Certified Company

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.