Italian-Speaking Pandora Customer Experts

WhereWeWork; Deutschland; Remote; EUR 22,320 - 27,900; Full time

Benefits offered by this job

Relocation support

Competitive salary + bonuses

Health care benefits

Professional growth opportunities

Free Greek language courses

Job summary

TP Greece, in collaboration with Pandora, is seeking Customer Support Representatives who are passionate about jewellery and customer support. This role involves handling customer inquiries via calls, emails, and chats, primarily in Italian, while providing exceptional service and support.

The position offers competitive monthly salary, relocation support to Greece, and numerous employee benefits, including complete training and health care benefits. Join us in creating happy customers and be part of a vibrant team!

Qualifications

• Excellent command of Italian.
• Good knowledge of English.
• Ability to work in rotating shifts and overtime.

Responsibilities

• Handle calls, emails, and chat inquiries.
• Respond to pricing and product inquiries.
• Provide promotion support as a brand ambassador.
• Handle account and billing issues.
• Exchange ideas and solutions with colleagues.
• Turn every customer interaction into a happy experience.

Skills

Excellent command of Italian

Good knowledge of English

Great communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Ability to multitask

Strong interpersonal skills

Experience in customer support

Job description

Job Overview

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand.

Are you passionate about jewellery and customer support? TP in Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry.

Be the one who will voice to people’s loves, join our team!

What you will do

• Handle calls, emails and chat with a sense in Italian
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring

• Excellent command of Italian
• Good knowledge of English
• Great communication & soft skills, as well as problem‑solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process, all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.

Find out more

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