German-Speaking Pandora Customer Experts

WhereWeWork; Deutschland; Remote; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Complete relocation support

Competitive salary + bonuses

Health care benefits

Training by certified instructors

Professional growth opportunities

Free online Greek language courses

Job summary

TP Greece is looking for Customer Support Representatives to join their team supporting Pandora, the renowned jewelry brand. The position involves handling inquiries via calls, emails, and chat primarily in German.

Successful candidates will have excellent communication skills, a strong command of German and English, and previous experience in customer support is advantageous. TP Greece offers a competitive salary, relocation assistance to Greece, and various employee benefits, fostering a diverse and supportive work environment.

Qualifications

• Experience in customer support is an advantage.
• Availability for rotating shifts and overtime if required.
• A positive and adventurous attitude.

Responsibilities

• Handle calls, emails, and chats in German.
• Respond to pricing and product inquiries.
• Provide promotion support as a brand ambassador.
• Handle account and billing issues.

Skills

Excellent command of German

Good knowledge of English

Great communication & soft skills

Problem-solving skills

Computer knowledge/tech savviness

Ability to multitask

Strong interpersonal skills

Job description

Job Overview:

Ready to give a voice to people’s loves? Join our Customer Experts team for Pandora, the world’s most loved jewellery brand

Are you passionate about jewelry and customer support? TP Greece collaborates with Pandora, the world’s top jewelry designer and manufacturer, looking for Customer Support Representatives to join the team.

Everyday people around the world share facets of who they are and what matters to them through their Pandora jewelry. Be the one who will voice to people’s loves, join our team!

What you will do:

• Handle calls, emails and chat with a sense in German
• Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
• As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
• Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
• Exchanging ideas and solutions with your colleagues!
• Turning every customer into a happy customer!

What you will bring:

• Excellent command of German
• Good knowledge of English
• Great communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Ability to multitask and have strong interpersonal skills.
• Ability to work in rotating shifts and availability to work overtime when/if required.
• Work experience in customer support will be considered as an advantage
• A positive and adventurous attitude

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.