Dutch speaking Customer Service Specialist (m/f/d)

Parts Europe; Wasserliesch; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Remote option

Company bike leasing

Job ticket

Job summary

Parts Europe, based in Wasserliesch, Germany, seeks an experienced customer service professional to support Dutch-speaking B2B customers. You will handle orders, answer questions about deliveries, and process orders in the ERP system while servicing current dealers and helping attract new partners.

Fluency in Dutch and professional English, strong MS Office skills, and ERP experience are required. Flexible, partly remote work options and a multinational team await in the Powersports sector.

Qualifications

• First professional experience in customer service, customer support, internal sales or similar.
• Technical knowledge about our products (motorcycles, ATV/UTV, bicycles, etc.).
• Fluent in Dutch with professional level English (written and spoken).
• Open-minded, communicative with a strong service orientation.
• Routine MS Office usage and experience with an ERP system.

Responsibilities

• Be the first point of contact via phone or e-mail for our B2B customers in Dutch speaking countries.
• Assist customers with questions about orders and deliveries and support them in the best possible way.
• Accept orders by phone and e-mail and process them in our ERP system.
• Service our registered dealers and help win new customers for Parts Europe.

Skills

Dutch language

English language

Customer service

MS Office

ERP experience

Tools

ERP system

Job description

Your responsibilities

• You are the first point of contact via phone or e-mail for our B2B customers in Dutch speaking countries.
• As their competent partner, you will help them with all their questions related to orders and deliveries and support them in the best way possible.
• Your duties also include the acceptance of orders by phone and e-mail and the processing in our ERP system.
• Servicing our already registered dealers is your focus, but you also help to win new customers and interest them in a cooperation with Parts Europe.

You bring along

• You have already gained first professional experience in the areas of customer service, customer support, internal sales or similar.
• You share our passion for motorcycles, ATV/UTV, bicycles etc. and the associated products and accessories and bring along some technical knowledge about our products.
• Besides being fluent in Dutch, you have a professional level of English (written and spoken).
• You are open-minded, communicative and have a distinct service and customer orientation.
• Routine handling of the common MS Office programs and experience in using an ERP system round your profile.

What we offer

• A secure job in a constantly growing company.
• A multinational team with more than 325 colleagues from 48 countries and an agreeable working atmosphere within the Powersports industry.
• Flexible working times in full and part-time, modern working equipment and the possibility to work partly remote.
• Onboarding and support for new employees.
• Regular employee events, excursions, guided motorcycle tours and special sales events.
• Company bike leasing and a job ticket for the regional public transport.
• Company health management with organized health days, check-ups, group sports activities, contribution to fitness center membership fee, etc.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.