Teamlead (m/f/d) Customer Service Northern Europe

Parts Europe GmbH; Deutschland; Remote; USD 69,000 - 104,000; Full time

Benefits offered by this job

Flexible working times

Remote work option

Multinational team

Company events

Job summary

Parts Europe GmbH seeks a Team Lead for the Northern Europe Customer Service team covering DACH, Benelux, UK and Scandinavia. You will mentor colleagues, drive KPI targets and ensure smooth cross-functional collaboration.

You will foster a positive work environment, coach on performance reviews, holiday planning and time management while handling complex inquiries as needed. Fluency in English is required, German/other languages are a plus.

Qualifications

• Commercial or technical education completed with several years in customer service.
• Strong leadership and ability to coach, train and develop a team.
• Proven task prioritization, solution-oriented mindset and excellent communication.

Responsibilities

• Lead and mentor the Northern Europe Customer Service team (DACH, Benelux, UK, Scandinavia).
• Coach and train team members; set clear goals; manage holidays, time and performance reviews.

Skills

Leadership

Communication

Problem solving

English proficiency

Education

Commercial or technical education with customer service experience

Tools

MS Office (Excel)

ERP systems

Job description

Your responsibilities:

• As Team Lead, you manage, mentor and support the newly merged Northern Europe Customer Service team covering the DACH, Benelux, UK and Scandinavian markets by acting as the central point of contact.

• By fostering a positive work environment, you coach and train team members, define clear goals and drive continuous team development. Furthermore, you take on both professional and disciplinary leadership tasks, including holiday planning, time management and performance reviews.

• An important part of the role is to implement the targets and KPIs set by management, as well as monitoring closely the performance of the team; ensuring proper follow up and putting in place appropriate countermeasures to enable the organization and the team to achieve the set goals. To provide continuous updates to management is an important aspect of the role.

• You ensure an efficient workflow within the team and in cross-functional collaboration, contributing to the continuous improvement of processes, service quality and support standards.

• Additionally, you support the team with day-to-day operations and complex customer or technical inquiries when needed.

You bring along:

• You have completed a commercial or technical education and gained several years of experience in customer service, ideally within the Automotive, Motorcycle and/or Powersports industry.

• You are able to structure and prioritize tasks effectively, demonstrate strong leadership skills and apply a solution-oriented mindset.

• You are experienced with MS Office (especially Excel) and familiar with ERP systems.

• You are fluent in English, written and spoken; additional languages from the assigned countries are an asset.

• You are open-minded, communicative and trustworthy, with the ability to handle sensitive matters confidentially.

What we offer:

• A secure job in a constantly growing company

• A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry

• Flexible working times in full and part-time, modern working equipment and the possibility to work remote.

• Onboarding and support for new employees

• Regular employee events, excursions, guided motorcycle tours and special sales events

• Company bike leasing and a job ticket for the regional public transport

• Company health management with organized health days, check-ups, group sport activities, contribution to fitness center membership fee, etc.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.