Teamlead (m/f/d) After Sales and Technical Support

Parts Europe; Wasserliesch; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working times

Company bike leasing

Health management programs

Regular employee events

Job summary

A dynamic company in the Powersports industry is looking for a Teamlead to manage and support their After Sales and Technical Support team. The role involves technical guidance, process improvements, supervision of product returns, and training initiatives. Candidates should have professional or technical education and significant experience in sales or the aftermarket sector, along with strong leadership and communication skills. This position offers flexible working times, health management programs, and a vibrant team atmosphere.

Qualifications

• In-depth knowledge of the Motorcycle and Powersports industry.
• Several years of sales or aftermarket experience.
• Strong analytical and problem-solving skills.

Responsibilities

• Manage and mentor the After Sales and Technical Support team.
• Contribute to continuous improvement of processes.
• Act as the central point for technical inquiries.
• Supervise and manage product returns.
• Implement targets and monitor team performance.
• Conduct training on return handling and guarantee processes.

Skills

Management skills

Leadership

Problem-solving mindset

Excellent communication

Fluent in English

MS Office proficiency

Education

Professional or technical education

Job description

Your responsibilities:

• As Teamlead you manage, mentor and support our After Sales and Technical Support team by taking on both professional and disciplinary management tasks (e.g. vacation planning, hours management, performance management), set goals and coach individuals to support them in their professional development with a personal perspective.
• To maintain a smooth and efficient way of working, you contribute to the continuous improvement of processes and workflows. Additionally, you support the team with occurring day-to-day tasks.
• You act as the central point for complex technical and aftermarket inquiries, ensuring timely resolution in line with service levels and customer expectations.
• Another key task will be the supervision and management of all product returns from various sales teams, ensuring efficient and effective processing.
• An important part of the role is to implement the targets and KPIs set by management, monitoring closely the performance of the team; ensuring proper follow up and putting in place appropriate countermeasures to enable the organization and the team to achieve the set goals. To provide continuous updates to management is an important aspect of the role.
• You initiate and conduct training for sales department members, including REPs, on return handling, warranty and guarantee processes and develop and maintain return processes and training materials.
• In collaboration with the PE claim team, you maintain optimal return rates and continuous follow up with purchasing teams (vendors).

You bring along:

• You have a professional or technical education as well as in-depth knowledge of the Motorcycle and Powersports industry with its different segments (e.g. Street, Offroad, V-Twin).
• Besides several years of proven sales or aftermarket experience, you have good management skills with the ability to lead and develop your team.
• You can organize and structure various tasks within a team and have strong leadership skills as well as a problem-solving mindset.
• You are an excellent communicator, who can listen actively; is flexible and a team player with a high level of dedication to Parts Europe, its values and philosophy.
• Apart from your strong analytical and problem-solving skills, you are also proficient in MS Office, especially Excel, Word, and Outlook.
• Moreover, you are fluent in English written and spoken; additional languages are an asset.

What we offer:

• A secure job in a constantly growing company.
• A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry.
• Flexible working times in full and part-time and modern working equipment.
• Onboarding and support for new employees.
• Regular employee events, excursions, guided motorcycle tours and special sales events.
• Company bike leasing and a job ticket for the regional public transport.
• Company health management with organized health days, check‑ups, group sport activities, contribution to fitness center membership fee, etc.

We value diversity and therefore welcome applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age as well as sexual orientation and identity.