Digital Integration Technician (m/f/d)

KaVo Dental GmbH; Biberach an der Riß; Hybride; EUR 60 000 - 78 000; Plein temps

Résumé du poste

KaVo Dental GmbH in Germany seeks a technically skilled engineer to join the imaging support team. You will provide second-level technical support to distributors for installation, configuration and digital integration of imaging equipment, and you will train distributor technicians.

The role requires a Bachelor’s degree in IT or a related field, multi-year experience in a similar B2B technical role, and fluency in French, Dutch and English.

Qualifications

• Bachelor's degree in IT, electronics, or related field.
• Experience in medical imaging or healthcare IT is a plus.
• Multi-year experience in a similar technical role with B2B/distributor networks.
• Fluent in French, Dutch and English.

Responsabilités

• Provide second-level technical support to distributors for installation and digital integration of imaging equipment.
• Train distributors' technicians on networking, software and interoperability (DICOM, PACS, practice management software).
• Travel regularly to distributors and dental practices for installations and hands-on training.
• Document interventions and field feedback in internal tools (CRM, ticketing).
• Collaborate with product support, R&D and sales to improve products and documentation.
• Assist in identifying opportunities with end customers and distributors.

Connaissances

Networking

DICOM/HL7

English

Interpersonal skills

Formation

Bachelor's degree in IT, electronics or related field

Outils

Windows Server

Networking equipment

CRM systems

Description du poste

KaVo Dental's main offices are in Biberach, Germany and the company has been one of the leading businesses in international dentistry for more than 110 years.

Around 1,500 employees are united by a common goal: To develop, manufacture and successfully market innovative, high quality treatment units, instruments, imaging devices and product-related services. As a team, we are constantly implementing solutions to make modern dentistry better and better - that's how we inspire dentists around the world.

Let's work together as a team for one of the most beautiful things in life: A healthy smile. As part of the KaVo family, we want to inspire and encourage you to develop your full potential with us.

What you can expect:

future-proof workplace

attractive remuneration

individual career prospects

highly varied work

What your duties will include:

• Provide second-level technical support to distributors for the installation, configuration and digital integration of imaging equipment (Cone Beam CT and other equipment)
• Support and train distributors' technicians on networking, acquisition software and interoperability aspects (DICOM, PACS, connection to practice management software)
• Travel regularly to distributors' premises as well as, jointly with them, to dental practices, for installations, technical interventions and hands‑on training sessions
• Carry out equipment hand-over and hands‑on training with the practitioner and their team during commissioning, highlighting the product's features and benefits in order to optimize end-customer satisfaction and adoption
• Remotely diagnose technical issues reported by distributors and propose appropriate solutions
• Ensure the transfer and updating of technical knowledge across the distributor network (new products, software updates, integration best practices)
• Contribute, in support of the sales teams and the Imaging Manager Benelux & France, to identifying additional opportunities with end customers and distributors (options, upgrades, new products)
• Document interventions, support cases and field feedback in internal tools (CRM, ticketing) to ensure traceability and knowledge capitalization
• Work closely with internal teams (product support, R&D, sales) to escalates field issues and contribute to the continuous improvement of products and technical documentation
• Contribute to developing and improving training materials and technical documentation for distributors
• Monitor developments in interoperability standards (DICOM, HL7) and IT environments used in dental practices
• Represent the brand image during field interventions, maintaining a professional, customer‑satisfaction‑oriented posture

What sets you apart:

• Bachelor's degree (BAC+3) in IT, electronics, biomedical engineering, networks/telecommunications, or an equivalent technical field
• A background in medical imaging systems or healthcare IT is an asset
• Multiple years experience in in a similar technical role, ideally in a B2B environment involving a distributor/partner network (technical support, IT integration, medical/dental or imaging sector)
• Fluent in French, Dutch and English
• Networking knowledge (TCP/IP, security, VPN)
• Knowledge of DICOM/HL7 standards is a plus
• Comfortable with Windows/server environments
• Commercial sense and interpersonal ease, with the ability to showcase a product's value to an end customer
• Ability to train and transfer technical skills to third parties (distributors)
• Driving license and availability for regular travel across Benelux and France
• Autonomy, pedagogical skills, and good interpersonal relations with external partners

Got any questions? I'm happy to help you.

Tanja Merk

HR Business Partner Human Resources | Biberach