Device Technology Technical Support Specialist

Jobtailor; Deutschland; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Fujifilm Canada is seeking an experienced Field Service/Technical Support professional to configure, implement, and support print and document workflow solutions. You will troubleshoot across hardware, software, and network environments while working with Channel Partners and customers.

The role requires strong communication, training abilities, and regular travel to client sites, with an emphasis on customer-focused service and knowledge transfer.

Qualifikationen

• 5+ years in field service/technical support or similar.
• Experience with print management, document workflow, or enterprise content management.
• Strong knowledge of multifunction printers, print drivers, print servers, scanning, and workflow tech.
• Working knowledge of Windows desktop and server environments, networking, TCP/IP, cloud services, and basic security concepts.
• Excellent communication and ability to train or transfer knowledge.
• Willingness to travel regularly.

Aufgaben

• Configure, implement, test, and support print, scan, fax, document management, and workflow solutions.
• Support installations, upgrades, configurations, testing, and on-site technical support as required.
• Diagnose, resolve, and document technical support cases across hardware, software, and networking.
• Escalate and coordinate complex issues with internal teams and partners.
• Provide timely, professional technical assistance to Channel Partners and customers.
• Participate in customer meetings, technical reviews, and training activities.
• Deliver product, solution, and troubleshooting training.
• Develop and maintain technical documentation and configuration guides.
• Identify recurring issues and perform root-cause analysis for improvements.
• Maintain records of support activity and project status.

Kenntnisse

Five+ years experience

Strong communication

Interpersonal skills

Relationship-building

Customer-focused assistance

Explain technical concepts

Travel willingness

Tools

Office Toner Based Equipment

Print Drivers

Print Servers

Scanning

Faxing

Microsoft Office

Jobbeschreibung

Responsibilities

• Configure, implement, test, and support print, scan, fax, document management, print management, secure print, document capture, and workflow solutions
• Support installations, upgrades, configurations, testing, post-implementation activities, and on-site technical support as required
• Diagnose, resolve, document, and follow through on technical support cases involving hardware, software, connectivity, network, operating system, application, cloud service, and workflow issues
• Escalate and coordinate complex issues with internal teams, Technical Specialists, manufacturers, and subject matter resources
• Provide timely, professional, customer-focused technical assistance to Channel Partners, customers, and internal Fujifilm Canada teams
• Participate in customer meetings, technical reviews, implementation planning, and training activities
• Deliver product, solution, and troubleshooting training
• Develop and maintain technical documentation, knowledge articles, configuration guides, troubleshooting procedures, and support standards
• Participate in knowledge-sharing activities, special projects, and continuous improvement initiatives
• Identify recurring issues, perform root-cause analysis, and recommend improvements
• Maintain accurate records of support activity, project status, training, escalations, resolutions, and follow-up actions
• Maintain current knowledge of industry trends, technologies, cloud services, cybersecurity considerations, and support practices
• Comply with customer policies, site-access requirements, safety procedures, security protocols, escalation procedures, service standards, and workplace policies

Requirements

• Five or more years of experience in field service, technical support, systems administration, or solution implementation
• Preferably experience working with Office Toner Based Equipment products
• Experience supporting print management, document workflow, managed print, business process, or enterprise content management solutions
• Strong knowledge of multifunction printers, print drivers, print servers, scanning, faxing, secure print, fleet management, document capture, and workflow technologies
• Working knowledge of Windows desktop and server environments, Microsoft Office, networking, TCP/IP, authentication, cloud-based services, and basic security concepts
• Ability to troubleshoot technical issues, manage support cases, prioritize work, and follow through independently
• Experience providing technical training, demonstrations, documentation, or knowledge transfer
• Strong communication, interpersonal, and relationship-building skills, including ability to explain technical concepts to non-technical audiences
• Ability to work effectively with customers, Channel Partners, vendors, internal teams, and other cross-functional stakeholders
• Regular travel required
• Occasional overtime as needed

Core Competencies

Demonstrates expertise in configuring and supporting print management, document workflow, and technical support solutions, with a strong focus on customer service and effective communication. Proficient in troubleshooting technical issues across various platforms and providing training and documentation to enhance user understanding and operational efficiency.

Highest-signal resume keywords

• Print Management Solutions
• Technical Support
• Document Workflow
• Multifunction Printers
• Windows Desktop and Server Environments

Hard Skills

• Print Management
• Document Capture
• Workflow Technologies
• Troubleshooting
• Configuration Guides
• Root-Cause Analysis
• Cloud-Based Services
• Networking
• TCP/IP
• Office Toner Based Equipment

Soft Skills

• Strong Communication
• Interpersonal Skills
• Relationship-Building
• Customer-Focused Assistance
• Ability to Explain Technical Concepts

Industry Keywords

• Field Service
• Technical Support
• Systems Administration
• Solution Implementation
• Managed Print

Tools & Technologies

• Microsoft Office
• Print Drivers
• Print Servers
• Scanning
• Faxing