IT Support Specialist

Jobtailor; Singen (Hohentwiel); Vor Ort; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a capable IT Support Engineer to deliver services across sites and support up to 300 devices per FTE. You will handle L1–L3 support for workstations, servers, and virtualization, while aligning activities with global IT standards and security policies.

The role emphasizes asset management, user support, and end-user training, with strong troubleshooting and communication skills required to thrive in a fast-paced environment.

Qualifikationen

• Experience in L1/L2/L3 IT support environments.
• Strong knowledge of Windows Server operating systems.
• Familiarity with server virtualization and networking basics.
• Ability to manage IT assets and support processes.
• Fluent English; other languages seen as an asset.

Aufgaben

• Deliver IT services for multiple sites and support up to 300 devices per FTE.
• Provide L1, L2, and L3 support for workstation, server, and virtualization environments.
• Manage IT service delivery, user support processes, and IT asset management.
• Communicate changes, implement best practices, and support end-user training.
• Ensure compliance with global IT standards and security policies.

Kenntnisse

L1-L2-L3 Support

Windows Server Management

Server Virtualization

Network Configuration

Data Backup & Restore

Troubleshooting Skills

Interpersonal Skills

English Communication

Ausbildung

Technical education in computer science

Tools

LAN Switches

Access Points

Monitoring Tools

Help Desk Software

Knowledge Base Documentation

Jobbeschreibung

• Deliver IT services for one or multiple sites, supporting up to 300 devices per FTE, including PCs, servers, printers, and local network equipment
• Manage IT service delivery activities, user support processes, customer relations, and IT asset management
• Provide L1 and L2 support for Amcor standard workstation deployment and support
• Provide L3 support for server and virtualization environments
• Communicate upcoming changes and projects, implement best practices, and support end-user training
• Ensure operational activities align with global IT standards and security policies
• Improve support processes, IT asset management, and customer satisfaction
• Implement Group IT shared service standards and support processes across sites
• Ensure quality IT service delivery and lead site projects involving infrastructure and support process changes
• Cover critical site issues and maintain security-policy alignment
• Document knowledge bases, procedures, and help guides
• Install and repair hardware; troubleshoot applications and software
• Manage printers and multifunction devices
• Perform data backup and restore and infrastructure testing
• Set up and configure wired and wireless LAN switches and access points
• Maintain network documentation and monitoring tools for network equipment and servers
• Patch and update servers and administer server-related activities
• Manage users during onboarding, offboarding, and updates
• Support major events, site events, and end-user education

Requirements

• Technical education in computer science or equivalent experience/studies
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong troubleshooting skills
• Fluency in English communication (spoken, written); other languages will be considered an advantage
• Project experience is advantageous
• Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
• Knowledge of server virtualization

Core Competencies

Demonstrates expertise in IT service delivery, including L1, L2, and L3 support for workstations and server environments, while ensuring compliance with global IT standards and security policies. Proficient in managing IT asset processes, user support, and customer relations to enhance satisfaction and operational efficiency.

Highest-signal resume keywords

• IT Service Delivery Management
• Windows Server Operating Systems
• Server Virtualization
• ITIL Foundations
• Troubleshooting Skills

Hard Skills

• L1 Support
• L2 Support
• L3 Support
• Windows Server Management
• Server Virtualization
• Network Configuration
• Data Backup and Restore
• Hardware Installation and Repair
• Application Troubleshooting
• IT Asset Management

Soft Skills

• Interpersonal Skills
• Communication Skills
• Multitasking Ability
• Customer Relations
• End-User Training

Certifications & Qualifications

• Windows Certifications
• Cisco Certifications
• ITIL Foundations

Industry Keywords

• IT Service Management
• User Support Processes
• Security Policies
• Infrastructure Projects
• Operational Activities

Tools & Technologies

• LAN Switches
• Access Points
• Monitoring Tools
• Help Desk Software
• Knowledge Base Documentation