Desktop Engineer L1

Iron Systems, Inc; Herne; Hybrid; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Iron Systems, Inc is seeking an IT Support Specialist to provide onsite and remote end-user support across assigned locations in Germany. You will handle PC, VDI Host and mobile device support, printing issues, and IMAC activities, while assisting in software installations and user training.

The role includes VIP user support, IT asset management, and coordination of IT equipment. Strong Windows, Office, VPN and network skills are essential, with fluency in English and German preferred.

Qualifikationen

• Expertise on Windows 10/11 administration.
• Good troubleshooting skills on MS Office, O365, Internet Explorer and other OS issues.
• Knowledge of PC and peripheral hardware troubleshooting (print & scanning).
• Hands-on experience with MS Office upgrades/deployments.
• Working knowledge of Dell laptops/desktops hardware issues.
• Troubleshooting Office issues.
• VPN troubleshooting knowledge.
• Mobile Device Management support.
• Experience with Windows Imaging (Autopilot, Intune, customization).
• Experience in Data Migration tools and OneDrive.
• Knowledge on OneDrive.
• Basic networking & server administration knowledge.
• Strong communication skills (verbal & written).
• Proficiency in English (native +).

Aufgaben

• Provide onsite and remote end-user support.
• Deliver PC, VDI Host and Mobile Device Support per service requirements.
• Provide Printing Service Support and troubleshoot print/scanning issues.
• Manage break-fix activities for hardware and software incidents.
• Perform device swaps and IMAC tasks for PCs, laptops, and peripherals.
• Assist with desktop apps and local software installations when remote deployment fails.
• Facilitate new technology implementations including device setup and user training.
• Support VIP users and meeting-room technology.
• Assist in IT asset management and inventory control.
• Coordinate loan and tracking of IT equipment and accessories.
• Support business events and end-user workplace tech needs.
• Provide hands-on support for network/server teams under guidance.
• Install, inspect, test, and troubleshoot wiring/cabling connectivity.
• Document service activities and maintain accurate records for tickets.
• Ensure timely acceptance, execution and closure of service requests.
• Share IT best practices to raise user awareness.
• Maintain, upgrade and replace hardware/software as required.

Kenntnisse

Windows 10/11 administration

MS Office & O365 troubleshooting

PC & peripherals hardware

Office upgrades & deployments

Dell hardware knowledge

VPN troubleshooting

Mobile Device Management

Windows Imaging (Autopilot, Intune)

Data Migration tools & OneDrive

OneDrive knowledge

Basic network & server administration

Communication skills

English language proficiency

Tools

SCCM

Intune

Autopilot

Jobbeschreibung

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Key Responsibilities

• Provide onsite and remote support to end users across assigned locations.


• Deliver PC, VDI Host (user-facing), and Mobile Device Support in line with defined service requirements.


• Provide Printing Service Support and troubleshoot print and scanning device issues.


• Manage break-fix activities for hardware and software incidents.


• Perform device swaps and IMAC (Install, Move, Add, and Change) activities for PCs, laptops, and peripherals.


• Support desktop applications and local software installations when remote deployment is unsuccessful.


• Facilitate new technology implementations, including device setup, configuration, and user training.


• Support VIP users and provide dedicated meeting-room technology support.


• Assist in IT asset management, inventory control, and asset return processes.


• Coordinate the loan and tracking of IT equipment and accessories.


• Support business events and end-user workplace technology requirements.


• Provide hands-and-feet support for network and server teams under SME/SOP guidance.


• Install, inspect, test, and troubleshoot wiring, cables, and connectivity issues as required.


• Document service activities, maintain accurate records, and complete all administrative tasks associated with assigned tickets.


• Ensure timely acceptance, execution, and closure of service requests with appropriate status updates and sign-offs.


• Promote user awareness by sharing IT best practices, tips, and troubleshooting guidance.


• Maintain, upgrade, and replace hardware and software systems as required.

Requirements & Skills:

• Expertise on windows 10/11 administration.


• Good troubleshooting skills on MS Office, O365, Internet Explorer and other Operating system related issues.


• Knowledge of PC and peripheral Hardware troubleshooting (including print & scanning devices).


• Hands on Experience on MS Office upgrades / deployments.


• Working knowledge on Dell laptops/Desktops hardware issues.


• Troubleshooting Office issues.


• Knowledge in troubleshooting VPN related issues.


• Mobile Device Management support.


• Experience on Windows Imaging process using deployment method( Autopilot, Intune , customization )


• Experience in Data Migration tools and O365 One drive.


• Knowledge on one drive.


• Basic knowledge of Network and Server Administration.


• Good communication skills.


• Verbal and written proficiency in Native + English language.

Good-to-Have Skills

• SCCM Knowledge ( Basic L1 )


• Experience on Office 2016 upgrades / Deployments ( Limited to Windows Installer (MSI), security and Non security updates )


• Microsoft windows 10/11 Certification.


• MAC iOS Knowledge

Additional Requirements:

• EUC L1 side experience; Windows 10/11, MS Teams.


• Conversational German; site-visit staff bilingual (DE + EN).


• Plant, refinery or chemical-park experience.


• Own laptop, console/patch cables, tools, licensed antivirus.


• Registered workers with valid work authorization.