Deployment Strategist

Clera Labs, Inc.; Berlin; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Clera Labs, Inc. is seeking a Customer Deployment Lead to own AI-enabled procurement deployments from pilot to organization-wide adoption.

You will partner with engineering to translate sourcing needs into practical workflows and gather product feedback that improves the platform. You will run discovery workshops with procurement teams, design workflows, and create onboarding materials to drive adoption across multiple customers.

Formación

• 3+ years of hands-on customer-facing experience.
• Background in procurement, strategic sourcing, or buyer operations.
• Experience designing sourcing and category-management workflows; leading customer workshops.
• Ability to translate customer feedback into product requirements; strong relationship-building skills.
• Fluency in German and English; experience with DACH-based organizations or customers.

Responsabilidades

• Lead end-to-end customer deployments with engineering, from pilot through full organizational rollout.
• Run discovery workshops and deep-dive sessions to understand procurement processes and translate needs into technical requirements.
• Design category-management and sourcing workflows, distinguishing reusable platform capabilities from account-specific needs.
• Bring customer behavior and feedback to engineering as clear product input.
• Partner with procurement leaders, category managers, and executives on long-term rollout plans.
• Create onboarding playbooks, training materials, and best practices that support adoption across multiple customers.
• Travel to customer sites as needed.

Conocimientos

Customer-facing experience

Procurement knowledge

Workflow design

Workshop facilitation

Feedback-to-requirements

Relationship building

German and English fluency

Descripción del empleo

About the Role

Own customer deployments for an AI-enabled procurement software platform, partnering closely with engineering from initial pilot through organization-wide adoption. You will turn sourcing and category-management needs into practical workflows and product feedback that improves the platform across customers.

What You’ll Do

• Lead end-to-end customer deployments with engineering, from pilot through full organizational rollout.

• Run discovery workshops and deep-dive sessions to understand procurement processes and translate customer expectations into actionable technical requirements.

• Design category-management and sourcing workflows, distinguishing reusable platform capabilities from account-specific needs.

• Bring customer behavior and feedback to engineering as clear product input.

• Partner with procurement leaders, category managers, and executives on long-term rollout plans.

• Create onboarding playbooks, training materials, and best practices that support adoption across multiple customers.

• Travel to customer sites as needed.

What We’re Looking For

• At least three years of hands‑on customer‑facing experience working with both end users and senior executives.

• Experience in procurement, strategic sourcing, or buyer operations; procurement consulting experience is relevant.

• Experience designing sourcing and category-management workflows, leading customer workshops, and translating needs into technical requirements.

• Background owning customer deployments and creating onboarding and adoption materials across multiple customers.

• Ability to turn customer feedback into product requirements for engineering teams and navigate ambiguity with strong relationship‑building skills.

• Fluency in German and English; experience working with DACH‑based organizations or customers is beneficial.

Compensation & Benefits

Salary range: €60,000 to €90,000 annually. Equity may be available. Visa sponsorship is not available.

Location

On‑site in Berlin, Germany, with some customer travel.