Applied AI Deployment and Launch Expert (m/f/d)

Procure Ai; Germany (OH); Hybrid; USD 81,000 - 127,000; Full time

Benefits offered by this job

Hybrid or remote work environment

Regular team offsites across Europe

30 days of vacation

Up to 2 months work-from-anywhere

ESOPs

Job summary

A leading SaaS provider is seeking a Launch Manager to oversee customer adoption and satisfaction with its procurement platform. You will manage relationships with enterprise customers, ensuring successful onboarding and aligning their business goals with platform usage. This remote-first role requires 2–6 years of experience, strong communication skills, and fluency in both English and German. Benefits include a flexible work environment, 30 vacation days, and competitive salary package with ESOPs.

Qualifications

• 2–6 years of experience in Solution Delivery or Launch management.
• Experience with complex products and enterprise stakeholders.
• Strong communication and relationship‑building skills.

Responsibilities

• Own and manage a portfolio of enterprise customers.
• Lead customer onboarding and adoption with product teams.
• Ensure customers achieve measurable value from the platform.
• Monitor product usage, identify risks, and drive retention and satisfaction.
• Collect and relay customer feedback to influence roadmap decisions and support upsell opportunities.

Skills

Solution Delivery

Launch management

B2B SaaS

Relationship-building

Communication skills

Technical explanation

Fluent in English (C1)

Fluent in German (C2)

Job description

About The Company

Our mission is to enable companies to run the world’s most intelligent procurement – human and artificial.

More than 50% of today’s procurement tasks will be automated in the next 5 years, but companies face massive data gaps, hindering their path to automation.

Our Augmented Procurement Platform combines augmented guided buying and autonomous procurement operations enabling enterprise procurement to reach new heights.

About The Role

We are now looking for a Launch Manager to help our customers successfully adopt, scale, and realize value from Procure Ai’s platform.

In this role, you will be the primary point of contact for enterprise customers before and during their onboarding, ensuring successful implementation, ongoing adoption, and long‑term satisfaction. You will work closely with customers to understand their procurement processes, align on success outcomes, and translate those into practical platform usage.

Your impact will be directly visible in customer acquisition, retention, product adoption, and expansion opportunities, as well as in the continuous improvement of our product through structured customer feedback.

Please note: this is an individual contributor role, and it is important that you are comfortable owning customer relationships end‑to‑end in a remote‑first environment.

Impact & Ownership

• Own and manage a portfolio of enterprise customers, acting as their trusted partner throughout the customer lifecycle.
• Lead customer onboarding and adoption in collaboration with product, engineering/implementation teams.
• Ensure customers achieve measurable value from Procure Ai by aligning solution usage with their business goals.
• Monitor product usage, identify risks early, and proactively drive retention and customer satisfaction.
• Collect, structure, and relay customer feedback to product and engineering teams to influence roadmap decisions.
• Support upsell and expansion opportunities by identifying additional use cases and value drivers.
• Create and continuously improve customer success best practices and documentation.

Requirements

• 2–6 years of experience in Solution Delivery, Launch management or a similar role, ideally in B2B SaaS or enterprise software.
• Experience working with complex products and enterprise stakeholders.
• Strong communication and relationship‑building skills, with the ability to explain technical concepts to non‑technical users.
• Structured, proactive, and solution‑oriented mindset.
• Comfortable operating in ambiguity and taking ownership in a fast‑growing startup environment.
• Fluent in English (C1) and German (C2). Please note, this requirement is a must.

Benefits

• Hybrid or remote‑first work environment in Germany (Berlin would be ideal).
• Regular team offsites across Europe.
• 30 days of vacation.
• Up to 2 months of work‑from‑anywhere per year (timezone‑friendly).
• Competitive salary package depending on experience, including ESOPs.

Procure Ai is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.