Head of Aftersales Service Training- Europe (Xiaomi EV)

Xiaomi International; München; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Xiaomi EV is seeking a seasoned regional after-sales training manager to build and optimize localized European training systems and SOPs, covering maintenance, service workflows, warranty, and customer support.

You will lead the European training team, deliver online and offline programs, tailor content to European markets, collaborate with sales, service, product teams, and report on training impact to drive customer satisfaction and service quality.

Qualifikationen

• 3+ years of aftersales training management experience in European automotive enterprises or brand HQs.
• Proven ability to lead a training team and manage regional projects.
• Familiar with European service standards, warranty rules and dealer models.
• Strong project leadership, coordination of internal/external resources, and delivery of training programs.
• Fluent in English; basic German/French/Spanish is a plus.

Aufgaben

• Build and optimize localized European after-sales training systems and SOPs for maintenance, service workflows, warranty, and customer service.
• Develop and implement regular online and offline training plans across European markets; assess and certify regional technicians and dealers.
• Localize training content based on product upgrades and European market needs.
• Lead the European after-sales training team, performance management and instructor development.
• Establish standardized evaluation and data-driven optimization of training effectiveness.
• Collaborate with European sales, after-sales operations, product teams and global HQ for aligned training requirements.

Kenntnisse

Aftersales training

Leadership

Project management

Cross-cultural comms

English fluency

Jobbeschreibung

Xiaomi EV is a core strategic business of the Xiaomi Group. Officially launched in 2024, Xiaomi EV is centered on the “Human × Car × Home” all-scenario ecosystem strategy. We are committed to building technologically advanced, intelligently connected, and high-quality electric vehicles.

Our track record speaks for itself:

• Market Leadership: The Xiaomi SU7 exceeded 300,000 deliveries within 15 months, and the the high-performance SUV Xiaomi YU7 secured over 200,000 pre-orders with deposits within just 3 minutes of its unveiling.
• Performance Excellence: The Xiaomi SU7 Ultra set a new Nürburgring production EV lap record (7:04.957), proving our engineering prowess on the world's most demanding tracks.
• Growth Engine: In Q2 2025, Xiaomi EV emerged as a key growth engine for the Group, working alongside our smartphone and AIoT sectors (connecting nearly 1 billion devices) to fully realize a seamless smart lifestyle.

Our Global Vision

Xiaomi EV’s overseas business is advancing steadily, with global market deployment scheduled for 2027, starting with Europe.

To ensure a successful launch, we have established Overseas R&D Centers and dedicated oversea preparation teams. We are currently focusing on:

• Cutting-edge technological innovation and localization.
• Establishing premium sales, delivery and customer service standards.

We are looking for pioneers with an international perspective to help us lay the foundation for Xiaomi EV’s success gloabally

This role leads the after-sales training system for European automotive market. You will build and iterate localized after-sales training systems and processes compliant with European market characteristics and industry regulations, lead training delivery for regional dealers and service teams, and continuously upgrade regional after-sales service competency to support steady European after-sales business development.

1. Regional After-sales Training System & Process Construction

Build and optimize localized European automotive after-sales training systems and standard processes, covering technical maintenance, service workflows, warranty and customer service. Establish a closed-loop training management system covering demand research, course design, delivery and evaluation, and form replicable SOPs adapted to local dealer operations and European industry norms.

2. Full Implementation & Promotion of Regional Training Work

Develop and implement regular online & offline after-sales training plans for European markets. Conduct targeted training and skill assessments for regional after-sales technicians, consultants and dealer teams, standardizing service workflows and solving on-site service issues.

Localize and update automotive after-sales training courses, manuals, cases and assessment resources based on product upgrades and European market needs. Optimize training content to fit local service scenarios, languages and industry standards.

4. Training Team Management & Talent Cultivation

Lead the European after-sales training team, responsible for daily management, performance assessment and instructor capability development. Formulate team growth plans to build a professional, high-efficiency training team for regional business support.

5. Training Effect Evaluation & Data Optimization

Establish a standardized training evaluation system, track training effectiveness via attendance, assessment results and service quality data. Regularly output regional training analysis reports, optimize training plans and curriculum systems, and translate training outcomes into improved after-sales service capability and customer satisfaction.

6. Cross-department & Regional Business Collaboration

Collaborate with European sales, after-sales operation, product technical teams and global headquarters. Align with headquarters’ unified training requirements for local implementation, collect regional market training demands, and realize efficient cross-department linkage and resource sharing.

1. Professional Work Experience

3+ years of aftersales training management experience at European automotive enterprises or brand headquarters, with proficient knowledge of local after-sales operation and training systems. Service training team leadership experience is preferred.

2. Professional Capability & Industry Literacy

Familiar with automotive after-sales training system construction, course development and training evaluation. Well-versed in European local service standards, warranty rules and dealer management models, able to accurately match regional training demands.

Possess solid project leadership and team management capabilities. Able to independently undertake regional training projects, coordinate internal and external resources, and efficiently promote project delivery and team management.

4. Language & Communication Skills

Fluent in English for daily communication, training delivery and report writing. Basic German/French/Spanish is a plus. Equipped with cross-cultural communication skills for European work scenarios.

Strong market insight, data analysis and problem-solving capabilities. Rigorous, responsible and highly execution-oriented, able to independently manage complex regional training projects. Adaptable to local work rhythm and occasional regional business travel.

• Experience working at European premium automotive brands or mainstream automotive group headquarters
• Independent experience in building and iterating automotive after-sales training systems for European market
• Familiar with European automotive technician certification and skill assessment standards
• Rich experience in dealer after-sales training and service capability upgrading

Who You Are

• Global Mindset: Experience working in cross-cultural environments, ideally within the Automotive, Tech, or EV sectors.
• Professional Excellence: A track record of success in the German and Europe market, understanding local consumer behavior and industry standards.
• Entrepreneurial Spirit: Comfortable with the \"start-up\" phase of an overseas expansion while backed by a Fortune Global 500 company.
• Innovation Driven: Passionate about smart mobility and the future of integrated AIoT ecosystems.

Why Join Us?

• Impact: Be part of a historic milestone as Chinese intelligent vehicles go global.
• Innovation: Work with a team that holds an \"Engineer Mindset\" and values \"Co-creation & Consensus.\"
• Growth: Massive career potential as we scale from a preparation team to a full market presence.