Czech-speaking Emergency Call Center Agent (f/m/div.)

Bosch Group; Deutschland; On-site; EUR 32,000 - 42,000; Full time

Job summary

Bosch Service Solutions Magdeburg GmbH in Berlin seeks a Czech-speaking Emergency Call Center Agent. You will be the first point of contact in emergencies, handling calls and collecting information.

You will coordinate with police and fire dispatch centers, document data for rescue measures, and support affected individuals until responders arrive. Fluent Czech and strong English communication, empathetic customer service, and willingness to work a 24/7 shift are essential.

Qualifications

• Czech at a native level.
• Good command of English.
• Experience in customer service.

Responsibilities

• Receive calls and capture/document required information.
• Correspond with police and fire department dispatch centers.
• Provide relevant data for necessary rescue measures.

Skills

Czech (native)

English (good)

Job description

Czech-speaking Emergency Call Center Agent (f/m/div.)

• Full-time
• Legal Entity: Bosch Service Solutions Magdeburg GmbH

Would you like to turn your ideas into beneficial and meaningful technologies? Whether in the field of Mobility Solutions, Consumer Goods, Industrial Technology, or Energy and Building Technology – with us, you will improve the quality of life for people all over the world. Welcome to Bosch.

Bosch Service Solutions Magdeburg GmbH in Berlin is looking forward to your application!

You work in our emergency call center and are the first point of contact in emergency situations, primarily in road traffic.

You are responsible for receiving calls, as well as capturing and documenting the required information.

You correspond with police and fire department dispatch centers and provide relevant data for necessary rescue measures.

You support and reassure the affected individuals until the rescue services arrive

Personality: Customer-oriented, empathetic, strong communicator, and responsible.

Working Practice: Self-reliant, conscientious, structured, as well as service- and solution-oriented.

Experience and Know-how: You are passionate about new technologies and customer service in the automotive sector. Furthermore, you are a quick learner and proficient in using information technology.

Flexibility: Willingness to work in a 24/7 shift pattern.

Languages: You speak Czech at a native level and also have a good command of English.

Your contact person for questions regarding the application process: