Customer Support Specialist (m/f/d) Netherlands

TeamViewer; Göppingen; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Open-door policy

Relaxed office atmosphere

Free fruit and drinks

Health & wellbeing activities

Cultural diversity

Job summary

TeamViewer is seeking a Customer Support Specialist (m/f/d) for our Netherlands and international customers. You will resolve technical and accounting inquiries by phone and email, and respond via ticket system, tailoring solutions to each client.

You will present our software in online demos, collaborate with the support team, and help deliver a best-in-class customer experience. Fluency in Dutch and English is required; German is a plus.

Qualifications

• Fluency in Dutch and English is mandatory.
• German is a plus.
• Experience in customer and/or sales roles is preferred.
• Strong communication and people skills are essential.

Responsibilities

• Support our existing customers based in the Netherlands and other English-speaking countries with their technical and accounting issues by phone and email.
• Provide support to our customers by answering inquiries via our ticket system.
• Prepare offers for prospect customers, tailoring solutions to their individual needs.
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their IT challenges.
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers.

Skills

Dutch fluency

English fluency

Strong communication

Team spirit

Independent work

Customer-oriented

Education

University degree in economics or related vocational training

Job description

Customer Support Specialist (m/f/d) Netherlands

• Support our existing customers based in the Netherlands and other English speaking countries with their technical and accounting issues over the phone and via email
• Provide support to our customers by answering inquiries via our ticket system
• Prepare offers for prospect customers, tailoring solutions to their individual needs
• Show our software solutions to customers via online demonstrations, presenting functionality that will solve their individual IT challenges
• Work closely with all members of the Customer Support team to deliver a best-in-class experience for our existing and potential customers

What we offer

• Make a significant contribution to the turnover of our company! TeamViewer is used in space. What else can we achieve with your help?
• "If I were CEO, I would..." Say what you're thinking! We live an open-door policy and our managing directors are always open to feedback and suggestions
• Make yourself at home! We don't wear ties. In our relaxed office atmosphere, you can wear whatever you want and relax in on of our many lounge areas
• Of course, we offer you perks like free fruit, drinks and a variety of health and well being activities
• We truly live and celebrate our cultural diversity: our colleagues come from from more than 60 countries and speak more than 40 languages
• We work hard, and play harder! Look forward to company celebrations, team events and other social gatherings

What you bring

• University degree in the field of economics, or other relevant vocational education such as commercial or technical training
• Fluency in Dutch and English is mandatory, German is a plus
• At least some experience working in customer and/or sales, e.g. Internships
• Determination, enthusiasm and willingness to learn
• Working independently is just as important to you as team spirit
• Strong communication skills and passion for working with people