Customer Service Representative

refurbed; Bremen; À distance; EUR 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Learning budget

Private sessions with experts for personal growth

Team-building events and workshops

Résumé du poste

A leading refurbished products marketplace is looking for a Customer Service Representative in Bremen. The ideal candidate must be fluent in Dutch, English, and German, with experience in customer service. This role offers a flexible work environment, allowing for a fully remote setting. If you’re enthusiastic about helping customers and thrive in a team-oriented atmosphere, we want you on our team.

Qualifications

• You have excellent language skills and an ability to express yourself clearly.
• You enjoy dealing with customers via e-mail or chat.
• You have experience in 2nd level customer service support.
• You are communicative and handle stressful situations calmly.

Responsabilités

• Ensure a pleasant experience regarding order questions.
• Solve customer and merchant problems effectively.
• Make sure customers are satisfied.
• Manage different projects within the team.

Connaissances

Fluent Dutch

Fluent English

Fluent German

2nd level customer service support

Problem-solving

Communication

Description du poste

We're Europe's fastest-growing marketplace for refurbished products, empowering customers to acquire items up to 40% cheaper while making a substantial impact on reducing CO2 emissions compared to buying new devices.

Since our launch in February 2017, we grew to more than 300 employees and expanded across the European region. We've successfully concluded three substantial funding rounds, selling hundreds of thousands of products. Thanks to our team's efforts, we were recognized as the Top Employer in the DACH region by Kununu and secured the title of an ACM Preferred Employer.

For our international Customer Service Team, we are looking for a Customer Service Representative with fluent Dutch, English, and German language skills. This role provides a great opportunity for those seeking to balance their professional commitments with other responsibilities or activities - all positions are also available as a 100% remote option.

WHO YOU ARE

• You have excellent language skills and an ability to express yourself in a clear and understandable way
• You speak Dutch, English, and German fluently
• You enjoy dealing with customers via e-mail or chat and if needed, on the phone
• You have experience in 2nd level customer service support
• You are communicative and are able to deal with stressful situations in a friendly and calm way
• You find a solution for every problem and at the end of the day, you are happy to have made many of our customers happy
• You love to work with great colleagues in a highly motivated team

WHAT YOU'LL DO

• You ensure a pleasant experience in case of questions or difficulties with the order (post-purchase)
• You solve problems of our customers and merchants to the greatest possible satisfaction
• You make sure that refurbed customers become the happiest customers
• You do all of this mostly via email, and sometimes via phone
• You take over different projects within the team

WHY YOU WILL ENJOY WORKING WITH US:

Our Culture and Values:

• Decisions should be made based on facts and not by hierarchy levels
• We embrace giving and receiving feedback, testing and welcoming new ideas, as well as sharing our knowledge across the company
• You fail sometimes? Well, so do we! We’re all just human, let’s learn from our mistakes to improve in the future!
• No matter who you love, where you’re from, who you pray to, whether you pee sitting down or standing up – we are a bunch of talented people who enjoy spending our time making a difference!

Personal & Professional Development:

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you
• We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health
• We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments

Flexibility:

• We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna
• We trust you to do the best job, so we don't care so much when you do it – you are able to self-organize
• You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops

We are an equal opportunities employer and welcome applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and encourage applications from underrepresented groups.