Customer Retention Manager (m/f/d) Great Britain

TeamViewer; Göppingen; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Free fruit

Drinks (non-alcoholic)

Sports program

Relaxed atmosphere

Diversity in team

Zusammenfassung

TeamViewer is seeking a Customer Retention Representative in Göppingen, Germany to proactively engage at-risk customers and reestablish the value of our SaaS offerings. You will use strong communication and negotiation to rebuild trust and steer customers back toward renewal, while collaborating with the Retention Team to capture feedback and improve processes.

In this role you will apply problem-solving skills to understand customer pain points, convey our value proposition, and manage multiple

Qualifikationen

• Fluency in English is mandatory; additional languages are a plus.

Aufgaben

• Be the point of contact for customers at risk of cancelling or who cancelled their subscriptions.

Kenntnisse

English fluency

SaaS/IT retention experience

Sales acumen

Phone communication

Relationship building

Multi-tasking

CRM (Dynamics)

Tools

Microsoft Dynamics CRM

Jobbeschreibung

• Be the point of contact for customers who are at risk of cancelling their subscriptions or who cancelled them already
• Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues
• Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back
• Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer
• Help the Retention Team collect qualitative feedback from customers

What we offer

• Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
• Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas
• Of course we offer you free fruit, non-alcoholic drinks and a varied sports program
• It's all about the team: become part of a community in which mutual support across departments and open feedback are key
• Living diversity: Your future colleagues come from over 60 countries
• Your passion and skills will be used in multinational projects and in collaboration with our partners around the world

What you bring

• Fluency in English is mandatory, other languages are a plus
• Previous experience in a SaaS or IT company as sales or Customer Retention Representative
• Sales acumen, curiosity, and experience identifying and resolving customer issues
• Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer
• Aptitude for building relationships and problem solving, understanding customer pain-points
• Demonstrated ability to handle multiple tasks efficiently
• Experience with Microsoft Dynamics CRM or other CRM system