Customer Retention Manager (m/f/d) France

TeamViewer; Göppingen; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Fruit & beverages

Relaxed office atmosphere

Sports program

Team-centric culture

Diversity in the workplace

Job summary

TeamViewer is seeking a Customer Retention Representative to engage with customers at risk of cancellation and those who have cancelled, focusing on negotiation and problem solving to win them back. You will translate customer needs into actionable value propositions and support the retention team with qualitative feedback to improve experiences.

The role emphasizes proactive outreach, strong communication skills, and experience in a SaaS/IT environment to protect and grow the customer base

Qualifications

• Fluency in French and English is mandatory.
• Experience in a SaaS or IT company as sales or Customer Retention Representative.
• Sales acumen, curiosity, and experience identifying and resolving customer issues.
• Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer.
• Aptitude for building relationships and problem solving, understanding customer pain-points.
• Demonstrated ability to handle multiple tasks efficiently.
• Experience with CRM systems such as Microsoft Dynamics CRM.

Responsibilities

• Be the point of contact for customers who are at risk of cancelling their subscriptions or who cancelled them already.
• Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues.
• Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back.
• Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer.
• Help the Retention Team collect qualitative feedback from customers.

Skills

Retention sales

SaaS sales

CRM systems

Multilingual: French

Multilingual: English

Customer relationships

Negotiation

Problem solving

Tools

Microsoft Dynamics CRM

Job description

• Be the point of contact for customers who are at risk of cancelling their subscriptions or who cancelled them already
• Use your communication skills to rebuild relations with customers while focusing on problem solving, negotiation, deescalating and resolving customer issues
• Proactively and reactively approach existing customers who are canceling their subscriptions to define suitable measures to win them back
• Build a deep understanding of customer needs and their specific use-cases to reestablish the value proposition of TeamViewer
• Help the Retention Team collect qualitative feedback from customers

What we offer

• Make a relevant contribution to the turnover of our company! TeamViewer is used from your own four walls into space. What else can we achieve with your help?
• Make yourself at home! Ties are a no-no for us. In our relaxed office atmosphere you can wear whatever you want and relax in our lounge areas
• Of course we offer you free fruit, non-alcoholic drinks and a varied sports program
• It's all about the team: become part of a community in which mutual support across departments and open feedback are key
• Living diversity: Your future colleagues come from over 60 countries
• Your passion and skills will be used in multinational projects and in collaboration with our partners around the world

What you bring

• Fluency in French and English is mandatory, other languages are a plus
• Previous experience in a SaaS or IT company as sales or Customer Retention Representative
• Sales acumen, curiosity, and experience identifying and resolving customer issues
• Ability to communicate with customers on the phone while efficiently expressing the value proposition of TeamViewer
• Aptitude for building relationships and problem solving, understanding customer pain-points
• Demonstrated ability to handle multiple tasks efficiently
• Experience with Microsoft Dynamics CRM or other CRM system