Customer Support Specialist

Cross Border Talents; Köln; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading e-commerce company is seeking a motivated Customer Service Specialist to provide top-notch support to German-speaking customers. This full-time position requires C2 level German and B2 level English, with responsibilities including troubleshooting issues and ensuring customer satisfaction. Benefits include a welcome bonus, meal and transport allowances, and health insurance from day one. Join us in vibrant Lisbon for this exciting opportunity!

Leistungen

Welcome bonus of 3000 euro

Meal allowance of 7.23 euro per day

Transport allowance of 20 euro per month

Health insurance from day one

Relocation support including accommodation

Qualifikationen

• C2 level proficiency in German is mandatory.
• B2 level proficiency in English is required.
• Must have a strong 'get it done' attitude.

Aufgaben

• Provide customer support in German via phone, chat, and email.
• Troubleshoot and solve customer problems efficiently.
• Ensure high customer satisfaction.

Kenntnisse

German at C2 level

English at B2 level

Great communication skills

Customer Service

Jobbeschreibung

Lisbon Portugal Full-Time On-site

Are you ready to put your German at C2 level and English at B2 level skills to work all while enjoying the sunny vibes of Lisbon We’re on the hunt for motivated and solution‑driven Customer Service Specialists to join a buzzing e‑commerce support team right in the heart of this vibrant city.

Your mission should you choose to accept it :

Work on‑site with rotating shifts delivering top‑notch support to German‑speaking customers in a fast‑paced exciting e‑commerce world.

Your schedule :

• Monday to Sunday
• 07:00 - 23:00 (rotating shifts so you get variety!)
• 2 rotating days off each week (because rest matters)
• And hey maybe one day 24 / 7 shifts but well keep you posted!

Whats in it for you

• A welcome bonus of 3000 euro (hello extra cash!)
• Meal allowance of 7.23 euro per day because good food good mood
• Transport allowance of 20 euro per month to keep you moving
• Health insurance from day one (small monthly contribution then its fre after 6 months we’ve got you covered!)
• Relocation support: flight reimbursement up to 400 euro after 6 months; accommodation in a shared apartment for up to 12 months only 280 euro / month with all bills included (deducted directly from your salary)

What you’ll be doing :

• Providing awesome customer support in German via phone chat and email
• Handling every question with professionalism and a dash of empathy
• Troubleshooting like a pro and solving problems fast
• Making sure every customer walks away happy because you’re that good!

What we’re looking for :

• German at C2 level
• English at B2 level
• Ready and able to work on‑site in Lisbon
• Great communication skills and a lets get it done attitude

If you’re ready to dive into the fast‑paced world of e‑commerce and live your best life in Lisbon hit apply now your next great adventure is waiting!

Key Skills

• Design Engineering
• Baan
• Customer Service
• Fund Management
• ABAP
• Elevator

Employment Type: Full Time

Experience: years

Vacancy: 1