Customer Support Manager (m/f/d)

JustOn GmbH; Jena; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A software provider specializing in financial processes is seeking a Customer Support Manager to assist clients with their JustOn products. You will handle inquiries, analyze application issues, and maintain training materials. Ideal candidates should have customer support experience, excellent German and English skills, and a structured work approach. This role offers a flexible work model after a six-month office-first onboarding period, with a focus on team collaboration and continuous development.

Leistungen

€1,500 annual training budget

Every other Friday off

Flexible work location after onboarding

Market-competitive compensation

Qualifikationen

• First experience in customer support, ideally in SaaS or financial software.
• Enjoy helping customers and explaining complex issues understandably.
• Team player mentality and a positive attitude.

Aufgaben

• Serve as the first point of contact for questions about JustOn products.
• Analyze and resolve application questions, errors, or requests.
• Maintain FAQs, tutorials, and training materials for customer independence.

Kenntnisse

Customer support experience

Technical understanding of cloud applications

Very good German and English skills

Structured approach to work

Jobbeschreibung

Job Description

Is inspiring customers and making them feel understood and well supported your passion? Do you enjoy working in a solution-oriented manner, have a flair for technical contexts, and want to be part of a team that simplifies modern financial processes for companies worldwide? Perfect - then let's quickly talk to each other about the position as Customer Support Manager.

Your Responsibilities

• Customer support with heart and mind: You are the first point of contact for questions about our JustOn products (JustOn Billing & Invoice Management, JustOn Cash Management, JustOn E-Invoicing) and provide fast, solution-oriented help
• Analysis and resolution of application questions, error messages, or configuration requests in the Salesforce environment
• Regular check-ins with customers to ensure their satisfaction and identify potential for optimization
• Creation and maintenance of FAQs, tutorials, and training materials to make our customers more independent
• Interface to development and product: Forwarding feedback and feature requests to the responsible teams
• Quality assurance: Documentation of support cases and participation in the continuous improvement of our services

Our Expectations

• First experience in customer support, ideally in the SaaS or financial software environment
• Basic technical understanding of cloud applications (Salesforce knowledge is a plus, but not a must – we will train you)
• Enjoy helping customers and explaining complex issues in an understandable way
• Structured approach to work and ability to set priorities – even in dynamic phases
• Very good written and spoken German and English skills
• Team player mentality and a positive, solution-focused attitude

That's us

JustOn is synonymous with the successful automation of financial processes. As a leading ISV software provider on the Salesforce platform, we help companies digitalize their billing, payment, and accounting processes. Our innovative software enables renowned companies worldwide to bill any modern business model directly.

Since September 2025, we’ve been part of the Cloud Coach Group. Together with our team in Fort Collins, Colorado, we offer our customers Professional Service Automation with Finance Management – without ERP complexity. As a Sales Manager for Digital Business, you’ll benefit from international exchange and development opportunities within the group.

We take responsibility seriously: We provide long-term jobs with perspective, support non-profit initiatives, and actively promote both recreational and competitive sports. Successful companies need a strong environment.

JustOn as employer

Redefining Work-Life Balance

• Every other Friday off – with full pay! Our 4.5-day model reflects our vision of modern work
• Market-competitive and performance-based compensation
• Flexible work location: After onboarding, you choose between office and remote work

Development & Benefits

• €1,500 annual training budget
• High-quality office in Jena with modern amenities
• Cheerful, motivated team with short decision-making paths

Onboarding & Career

• Experience the JustOn team spirit and benefit from our expertise
• Intensive training in our Salesforce-native solutions
• Clear career paths in a growing market

Arbeitsort

Jena (office-first for 6 months) – after that, flexible between office and remote. Let’s discuss and find the right model for you.

Contact

Nadia Grötsch

Telephone

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E-Mail-Adress

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