Customer Support (m/w/d) - in Köln!

Neptun Freight Services GmbH; Köln; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training and onboarding

Friendly work environment and collegial team

Opportunities for development and career progression

Competitive salary and social benefits

Job summary

A logistics service provider in Köln is seeking a Customer Support professional to join their dynamic team. The role involves answering customer inquiries, resolving complaints, and maintaining customer data. Candidates should possess excellent communication and problem-solving skills and have a customer-oriented approach. Experience in customer support is advantageous. This position offers comprehensive training and opportunities for career progression.

Qualifications

• Experience in customer support is an advantage.

Responsibilities

• Answer customer inquiries via phone, e‑mail, or chat.
• Support product and service related requests.
• Handle complaints and resolve problems.
• Record and maintain customer data in CRM systems.
• Escalate complex issues to relevant departments.
• Work as part of a team with willingness to collaborate.

Skills

Excellent communication skills

Customer orientation

Problem-solving skills

Team collaboration

Patience and empathy

Job description

Customer Support (m/w/d) – Köln

Neptun Freight Services GmbH is a dynamic and growing service provider in the wine logistics sector, operating internationally with a focus on high quality standards.

Join our team in Cologne and be part of a young, dynamic team that excels in wine logistics expertise and customer support.

Benefits

• Comprehensive training and onboarding
• Friendly work environment and collegial team
• Opportunities for development and career progression
• Competitive salary and social benefits
• Challenging position in Customer Support

Responsibilities & Tasks

• Answer customer inquiries via phone, e‑mail, or chat
• Support product and service related requests
• Handle complaints and resolve problems
• Record and maintain customer data in CRM systems
• Escalate complex issues to relevant departments
• Demonstrate excellent communication skills and customer orientation
• Show patience and empathy towards customers
• Apply problem‑solving skills and quick learning
• Work as part of a team with willingness to collaborate
• Experience in customer support is an advantage

Become part of our engaged Customer Support team and help provide the best possible service to our clients. Apply now!