Customer Care Specialist (m/w/d) - in Berlin

Softgarden; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Permanent full-time position

Professional development

Onboarding program

Competitive salary

Team events

Zusammenfassung

Softgarden, in Berlin, is seeking a Customer Care Specialist to join sg Schulungen. You will handle inquiries by phone, email and chat, provide product information, and help ensure client satisfaction. The role emphasizes teamwork, language skills in German and English, CRM familiarity, and a proactive, customer-first mindset.

The company offers a permanent full-time position, comprehensive training, onboarding, and a collaborative culture with opportunities for growth.

Qualifikationen

• Excellent communication in German and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Friendly and customer-first attitude.
• Willingness to learn and adapt in a fast-paced environment.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product and service information, addressing their needs and concerns effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to ensure customer satisfaction and retention.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Contribute to team efforts by accomplishing related tasks as needed.

Kenntnisse

German

English

Communication

Problem solving

Teamwork

Tools

CRM

Jobbeschreibung

Job Description

Join sg Schulungen as a Customer Care Specialist (m/w/d) in Berlin and be a part of our dynamic sales team. We are looking for a motivated individual who is eager to start their career in customer service within the service industry. As a Customer Care Specialist, you will play a crucial role in ensuring our clients receive exceptional service and support.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product and service information, addressing their needs and concerns effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to ensure customer satisfaction and retention.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Contribute to team efforts by accomplishing related tasks as needed.

Required Profile

We are seeking a young professional who is enthusiastic about customer service and eager to learn. The ideal candidate should possess the following skills and attributes:

• Excellent communication skills in both German and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Basic computer skills and familiarity with CRM systems is a plus.
• Friendly and approachable demeanor with a customer-first attitude.
• Willingness to learn and adapt in a fast-paced environment.

Offer

At sg Schulungen, we value our employees and offer a supportive work environment. As a Customer Care Specialist, you will enjoy the following benefits:

• Permanent full-time position in our Berlin office.
• Opportunities for professional growth and development.
• Comprehensive training and onboarding program.
• Competitive salary with performance-based incentives.
• Access to company events and team-building activities.
• Supportive and collaborative team culture.