Support Specialist (m/w/d) - in Berlin

Softgarden; Berlin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Permanent position in Berlin office

Growth opportunities

Comprehensive training

Competitive salary with incentives

Team events

Collaborative culture

Job summary

sg Schulungen is seeking a Customer Care Specialist in Berlin to join our dynamic sales team. You will respond to inquiries via phone, email, and chat, provide product information, and collaborate with the sales team to ensure client satisfaction.

Training and development opportunities, plus a supportive team culture, are offered. The role emphasizes customer-first service, independence as well as teamwork, with a competitive salary and incentives.

Qualifications

• Excellent communication in German and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Basic computer skills; familiarity with CRM is a plus.
• Friendly and approachable demeanor with a customer-first attitude.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product and service information, addressing their needs and concerns effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to ensure customer satisfaction and retention.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Contribute to team efforts by accomplishing related tasks as needed.

Skills

German communication

English communication

Problem solving

Teamwork

CRM familiarity

Customer-first attitude

Willingness to learn

Tools

CRM systems

Job description

Job Description

Join sg Schulungen as a Customer Care Specialist (m/w/d) in Berlin and be a part of our dynamic sales team. We are looking for a motivated individual who is eager to start their career in customer service within the service industry. As a Customer Care Specialist, you will play a crucial role in ensuring our clients receive exceptional service and support.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product and service information, addressing their needs and concerns effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the sales team to ensure customer satisfaction and retention.
• Participate in training sessions to stay updated on product knowledge and service protocols.
• Contribute to team efforts by accomplishing related tasks as needed.

Required Profile

We are seeking a young professional who is enthusiastic about customer service and eager to learn. The ideal candidate should possess the following skills and attributes:

• Excellent communication skills in both German and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently as well as part of a team.
• Basic computer skills and familiarity with CRM systems is a plus.
• Friendly and approachable demeanor with a customer-first attitude.
• Willingness to learn and adapt in a fast-paced environment.

Offer

At sg Schulungen, we value our employees and offer a supportive work environment. As a Customer Care Specialist, you will enjoy the following benefits:

• Permanent full-time position in our Berlin office.
• Opportunities for professional growth and development.
• Comprehensive training and onboarding program.
• Competitive salary with performance-based incentives.
• Access to company events and team-building activities.
• Supportive and collaborative team culture.