Customer Support - Invoices & Payments (m/f/d)

Hetzner Online; Nürnberg; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

6 weeks of vacation

Free resources for projects

Remote work options

Family support funding

Social events and team gatherings

Annual profit sharing

Zusammenfassung

Hetzner Online, located in Nuremberg, is seeking a Customer Support representative for Invoices & Payments. In this role, you will manage customer inquiries regarding billing and payments, engage in communication with international clients in both German and English, and assist in resolving discrepancies. We offer six weeks of vacation, flexible work options, and competitive salary packages. Join us to help shape the digital future with exciting challenges and varied tasks in a supportive environment.

Qualifikationen

• Ability to explain complex topics clearly to customers.
• Willingness to learn about billing, payments, and IT processes.
• Initial experience in customer service is an advantage.

Aufgaben

• Handle customer inquiries related to invoices and payments.
• Clarify incoming payments and outstanding items.
• Support resolution of discrepancies in payment process.
• Communicate with international customers in German and English.

Kenntnisse

Excellent German skills

Excellent English skills

Customer communication

Jobbeschreibung

Customer Support - Invoices & Payments (m/f/d)

Nuremberg

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Do you enjoy working with numbers, explaining things clearly and being part of an international IT customer service environment? Then apply now and become part of our Customer Support team in the area of billing and payments.

Your responsibilities:

• Handle customer inquiries related to invoices and payments
• Clarify incoming payments and outstanding items
• Support the resolution of discrepancies and special cases in the payment process
• Communicate with international customers in German and English

What to expect:

• A clearly structured customer support environment in the billing domain
• A high volume of inquiries, including both varied and recurring process cases
• Hands-on work with real customer and payment transactions
• Comprehensive onboarding into systems and processes
• An international, technical environment

Qualifications:

• Excellent German and English skills
• Enjoy communicating with customers and explaining complex topics in a clear and understandable way
• Willingness to learn and familiarize yourself with new topics related to billing, payments, and IT-related processes
• Initial experience in customer service, support, or a commercial environment is an advantage

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Benefits:

• 6 weeks of vacation and time off in lieu for 100% of overtime worked
• Free resources for your projects
• Option to work remotely up to two days per week
• We support your family with up to €100 per child
• Barbecues, game nights, team events — we celebrate together
• €800 donation budget per year for your favorite project
• Generous annual profit sharing based on the company's success

Contact:

Feel free to reach out to us at [e-mail].