Aspiring Domains & Contracts Support Specialist

Hetzner Online; Deutschland; Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

6 weeks of vacation

Flexible working hours

Remote work up to two days per week

€800 annual donation budget

Generous profit sharing based on company performance

Job summary

Hetzner Online is looking for a Junior Customer Support Specialist for their Domains & Contracts department. Your role will involve handling customer inquiries about domains, contract changes, and SSL certificate management while communicating in German and English. The position offers a highly structured and supportive work environment with opportunities for personal and professional development, including generous benefits such as 6 weeks of vacation and remote work options.

Qualifications

• Strong communication skills in both German and English, both written and spoken.
• Interest in domains, hosting, and internet services.
• Motivated to learn and handle new topics.

Responsibilities

• Handle customer inquiries related to domains and transfers.
• Support customers with contract changes and cancellations.
• Assist in managing SSL certificates.
• Communicate effectively with international customers.

Skills

Excellent German and English skills

Enjoyment of customer communication

Interest in IT and internet-related topics

Solution-oriented mindset

Willingness to learn

Structured way of working

Job description

Junior Customer Support Specialist – Domains & Contracts (m/f/d)

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Would you like to start a career in IT but have no prior experience in technical customer support? In this role, you will work in the areas of domains, contracts, and SSL certificates, learning step by step how to support customers with important questions and processes.

You can expect clearly defined procedures, structured workflows, and comprehensive onboarding. You don’t need to be an IT expert, but you should have an interest in technical topics.

Your responsibilities:

• Handling customer inquiries related to domains and domain transfers
• Supporting customers with contract changes, cancellations, and administrative processes
• Assisting in the management of SSL certificates
• Communicating with international customers in both German and English

What to expect:

• A high volume of inquiries with varied but recurring business processes
• A clearly structured customer service environment with defined procedures
• Comprehensive, hands-on onboarding in domains, SSL, and contract processes
• A supportive team environment where you will learn step by step

What impresses us:

• Excellent German and English skills, both written and spoken
• Interest in IT and internet-related topics (e.g., domains, websites, hosting)
• Enjoyment of customer communication and a solution-oriented mindset
• Willingness to learn and motivation to familiarize yourself with new topics
• A careful and structured way of working

This position is ideal for you if you enjoy communicating with customers, working in a structured way, and want to enter the world of IT and hosting—even without prior experience.

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Do you have any questions? Feel free to reach out to us at [e-mail] or call our contact person for this position.

Work environment

Vacation & free time

6 weeks of vacation and time off in lieu for 100% of overtime worked

Free resources for your projects

Option to work remotely up to two days per week

We support your family with up to €100 per child

Celebrating together

Barbecues, game nights, team events—we celebrate together

Donation budget

€800 donation budget per year for your favorite project

Profit sharing

Generous annual profit sharing based on the company's success

From application to your first day at Hetzner

What happens after you submit your application? We explain it step by step here - from initial contact to joining the team.

Application process

1. Find a job and apply

Find your dream job among our vacancies and apply quickly and easily online via our portal.

Our technology in a nutshell

What exactly does Hetzner do?

Not every position at Hetzner is directly related to IT, but our technology is at the heart of our company. Learn more about our core business and what we work on every day.

Personal interaction on site, genuine cooperation, and our well-being are the foundation for innovation. That's why we need space for more than just work. Learn more about our three locations in Gunzenhausen, Falkenstein, and Nuremberg.