Customer Support Specialist – Domains, DNS & SSL (m/f/d)

Hetzner Online; Deutschland; On-site; USD 46,750 - 64,282; Full time

Benefits offered by this job

Flexible working environment

Competitive salary

Vacation time

Professional development opportunities

Job summary

Hetzner Online is seeking a Customer Support Specialist for Domains, DNS & SSL in Germany. The role involves handling domain transfers, managing SSL certificates, and resolving complex customer inquiries in both German and English. Candidates should have a background in customer or technical support and possess excellent communication skills. The company offers a flexible working environment, competitive salary, and opportunities for professional development.

Qualifications

• Experience in customer support, helpdesk, or technical support.
• Very good German and English skills, both written and spoken.
• Interest in IT and hosting-related topics.

Responsibilities

• Handle domain transfers, contract changes, and cancellations independently.
• Manage and process SSL certificates.
• Analyze and resolve complex customer inquiries in the hosting environment.

Skills

Customer support experience

Technical support skills

Very good German

Very good English

Job description

Customer Support Specialist – Domains, DNS & SSL (m/f/d)

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. With experience in customer support or technical service, are you ready to take the next step and specialize in the hosting environment?

Your responsibilities:

• Independent handling of domain transfers, contract changes, and cancellations
• Management and processing of SSL certificates
• Analysis and resolution of more complex customer inquiries in the hosting environment
• Ensuring accurate and traceable processing of workflows
• Communication with international customers in both German and English

What to expect:

• A structured, process-oriented customer service environment
• A high volume of inquiries, including more complex individual cases
• Responsibility for real business processes in the hosting environment
• Collaboration with experienced colleagues
• The opportunity to specialize professionally in domains and hosting

What impresses us:

• Experience in customer support, helpdesk, or technical support
• Very good German and English skills, both written and spoken
• Understanding of structured processes and customer communication
• Interest in IT and hosting-related topics
• structured and reliable way of working

We offer a flexible working environment, a competitive salary, vacation time, opportunities for professional and personal development, and support for family and projects.