Junior Customer Support Specialist – Domains & Contracts (m/f/d)

Hetzner Online; Deutschland; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

6 weeks of vacation

Flexible working hours

Remote work up to two days per week

€800 annual donation budget

Generous profit sharing based on company performance

Job summary

Hetzner Online is looking for a Junior Customer Support Specialist for their Domains & Contracts department. Your role will involve handling customer inquiries about domains, contract changes, and SSL certificate management while communicating in German and English. The position offers a highly structured and supportive work environment with opportunities for personal and professional development, including generous benefits such as 6 weeks of vacation and remote work options.

Qualifications

• Strong communication skills in both German and English, both written and spoken.
• Interest in domains, hosting, and internet services.
• Motivated to learn and handle new topics.

Responsibilities

• Handle customer inquiries related to domains and transfers.
• Support customers with contract changes and cancellations.
• Assist in managing SSL certificates.
• Communicate effectively with international customers.

Skills

Excellent German and English skills

Enjoyment of customer communication

Interest in IT and internet-related topics

Solution-oriented mindset

Willingness to learn

Structured way of working

Job description

Junior Customer Support Specialist – Domains & Contracts (m/f/d)

We are looking for a Junior Customer Support Specialist focused on domains, contracts, and SSL certificates. You will learn step by step to support customers with important questions and processes in a structured environment.

Your responsibilities:

• Handling customer inquiries related to domains and domain transfers
• Supporting customers with contract changes, cancellations, and administrative processes
• Assisting in the management of SSL certificates
• Communicating with international customers in both German and English

What to expect:

• A high volume of inquiries with varied but recurring business processes
• A clearly structured customer service environment with defined procedures
• Comprehensive, hands‑on onboarding in domains, SSL, and contract processes
• A supportive team environment where you will learn step by step

What impresses us:

• Excellent German and English skills, both written and spoken
• Interest in IT and internet‑related topics (domains, websites, hosting)
• Enjoyment of customer communication and a solution‑oriented mindset
• Willingness to learn and motivation to familiarize yourself with new topics
• A careful and structured way of working

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision‑making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Benefits include:

• 6 weeks of vacation and time off in lieu for 100% overtime worked
• Free resources for your projects
• Option to work remotely up to two days per week
• Family support up to €100 per child
• €800 donation budget per year for your favorite project
• Generous annual profit sharing based on the company's success