Customer Support - Troubleshooting (m/f/d)

Hetzner Online

Nürnberg

Vor Ort

EUR 40.000 - 60.000

Vollzeit

14 Tage+

Bewerbungsgenerator

Eine komplette Bewerbung in einer Minute — maßgeschneiderter Lebenslauf und Anschreiben, versandbereit.

Schaffe es an den ATS-Filtern vorbei

Benefits dieser Stelle

6 weeks of vacation

Free resources for projects

Option to work remotely up to two days per week

Support for families with up to €100 per child

Annual profit sharing

Zusammenfassung

Hetzner Online in Nuremberg is looking for a Customer Support - Troubleshooting professional. In this role, you will handle and resolve customer technical requests via phone, email, and ticket system. The ideal candidate should have a strong technical interest, excellent German skills, and good communication abilities. Benefits include 6 weeks of vacation, remote work options, and generous profit sharing. Join our team to shape customer satisfaction and technical problem-solving.

Qualifikationen

Experience in hosting, data centers, or server administration is a plus.
Experience in technical support is appreciated, but willingness to learn is welcomed.
Independent, structured work style and ability to work well in a team.

Aufgaben

Handle and fix technical requests with our hosting and cloud products via phone, email, and ticket system.
Analyze and independently fix issues; collaborate with specialist departments when needed.
Document solutions and actively help to shape our knowledge base.
Share customer feedback to continuously improve our products and services.
Communicate with customers in a friendly, clear, and solution-oriented manner.

Kenntnisse

Strong technical interest

Customer service skills

Excellent German skills

Good English skills

Jobbeschreibung

Customer Support - Troubleshooting (m/f/d)

Nuremberg

Who we are:

With several hundred thousand servers in operation, Hetzner is one of the largest web hosting providers and data center operators in Europe. We provide our customers with high-tech products we develop in house, and with reliable infrastructure at fair prices. More than 450 Hetzner employees work every day to help shape the digital future and provide our customers with simple, efficient solutions to complex problems. Do you love technology, enjoy tackling difficult challenges, and want to have a real impact on customer satisfaction? Then join our Support team! You’ll help customers solve technical issues with our hosting products, dig into problems, and find pragmatic solutions.

Your responsibilities:

Handle and fix technical requests with our hosting and cloud products via phone, email, and ticket system
Analyze and independently fix issues; collaborate with specialist departments when needed
Document solutions and actively help to shape our knowledge base
Share customer feedback to continuously improve our products and services
Communicate with customers in a friendly, clear, and solution‑oriented manner

What impresses us:

Strong technical interest; experience in hosting, data centers, or server administration is a plus
Experience in technical support is great — but we also welcome people who are changing careers and are willing to learn new things!
Excellent German skills and good English skills
Customer service skills (empathy for customer & joy in solving problems)
Independent, structured work style and ability to work well in a team
Willingness to work shifts (including weekends and public holidays)

The work environment at Hetzner:

At Hetzner Online, your tasks will be exciting, challenging, and varied. Our corporate philosophy emphasizes personal interaction, efficient decision making processes, and a strong DIY mentality. In addition to numerous social benefits, flexible working hours (where feasible), and opportunities for both professional and personal development, we can offer you an attractive salary.

Do you have any questions? Feel free to reach out to us at career@hetzner.com or call our contact person for this position.

Benefits: