Customer Support Executive

Excelloit Consultancy Services; München; Vor Ort; EUR 38.000 - 52.000; Vollzeit

Zusammenfassung

Excelloit Consultancy Services is seeking a Client Support Executive to deliver exceptional customer service to business clients. You will work with internal teams to resolve queries, maintain records, and build long-term relationships via phone and email.

The ideal candidate has at least 1 year in customer support, strong skills in Microsoft Office (Excel and Outlook), CRM experience (Salesforce a plus), and excellent communication in German (C2) and English (C1).

Qualifikationen

• Minimum 1 year of experience in Customer Support or similar role.
• Excellent knowledge of Microsoft Office, especially Excel and Outlook.
• Experience using CRM systems (Salesforce is an advantage).
• Strong communication and problem-solving skills.

Aufgaben

• Provide excellent support to business clients via phone and email.
• Coordinate with Sales, Operations, and Compliance teams.
• Assist customers with onboarding and process-related queries.
• Monitor and follow up on customer requests and transactions.
• Handle customer complaints and elevate complex issues when required.
• Maintain accurate customer records in the CRM system.
• Ensure compliance with company policies and regulatory requirements.
• Prepare reports and support continuous process improvements.

Kenntnisse

Customer support

CRM systems

Communication skills

Problem-solving

Fast-paced environment

Organization

Tools

Microsoft Office

Excel

Outlook

Salesforce

Jobbeschreibung

Job Overview

We are looking for a Client Support Executive to deliver exceptional customer service and support business clients. You will work closely with internal teams to ensure smooth operations, resolve customer queries, maintain accurate records, and build long-term client relationships.

Key Responsibilities

• Provide excellent support to business clients via phone and email.
• Coordinate with Sales, Operations, and Compliance teams.
• Assist customers with onboarding and process-related queries.
• Monitor and follow up on customer requests and transactions.
• Handle customer complaints and elevate complex issues when required.
• Maintain accurate customer records in the CRM system.
• Ensure compliance with company policies and regulatory requirements.
• Prepare reports and support continuous process improvements.

Required Skills

• Minimum 1 year of experience in Customer Support, Client Services, or a similar role.
• Excellent knowledge of Microsoft Office, especially Excel and Outlook.
• Experience using CRM systems (Salesforce is an advantage).
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment.
• Customer-focused with excellent organizational skills.

Language Requirements

• German: Native/Fluent (C2)
• English: Advanced (C1)

Preferred

• Experience in Banking or Financial Services (preferred but not mandatory).