German-speaking Customer Advisor for well-known online bank in Malta

Next Job Abroad; Berlin; Vor Ort; EUR 38.000 - 55.000; Vollzeit

Benefits dieser Stelle

Professional development

Coffee & Friday beer

Diversity & inclusion

Zusammenfassung

Next Job Abroad is seeking a Customer Service Officer in Berlin to support sales, onboarding, and customer inquiries. You will work with a German team to provide accurate product and payment information and ensure compliant processes across departments.

Responsibilities include handling emails, SMS, and phone queries, fostering a positive customer experience, and contributing to sales initiatives. The role requires strong English/German skills and a proactive, detail-oriented mindset.

Qualifikationen

• Must have experience selling financial products and handling onboarding.
• Fluent in English and German, both written and spoken.
• Excellent communication and attention to detail required.

Aufgaben

• Provide customers with accurate information about products, services and payments.
• Execute sales strategies and contribute to new sales opportunities.
• Comply with laws, rules, and company policies as required.
• Respond to customer queries via email, SMS and phone.
• Collaborate with Payments and Collections for smooth interactions.
• Contribute to a positive working environment and mentor others.

Kenntnisse

Bilingual English/German

Sales experience

Customer onboarding

Communication skills

Attention to detail

Team player

Independent worker

Tools

Microsoft Excel

MS Office

Jobbeschreibung

Provide an excellent customer experience

The Customer Service Officer will report directly to the German Team Leader and will be part of a team that is responsible for handling sales, including customer on-boarding, customer service queries and working alongside the collections team.

Main areas of responsibility

• Provide customers with accurate information about the company's products, services and payments
• Actively seeking new sales by executing appointed strategies and instructions
• Comply with laws, rules, company policies, and procedures as required
• Understand thoroughly the Bank's products whilst ensuring that customers are always presented accurate information
• Responding to any customer queries via email, SMS and phone
• Provide an excellent customer experience
• Work closely with other Bank departments, especially Payments and Collections, to ensure transparent and efficient interaction
• Support additional customer service inquiries
• Promote a positive working environment
• Perform other tasks as assigned

Other responsibilities may include:

• Involvement in production of Sales reports
• Involvement in training and mentoring of other team members
• Assist in documentation of the team's Operational Procedures
• Providing ideas and suggesting ways for the improvement of operational systems, processes and procedures
• Execute ad hoc tasks as may be requested by the Head of New Markets

Requirements

• Excellent command of English and German languages (both written and spoken)
• Demonstrable experience in sales of financial products
• Experience in customer on-boarding and documentation verification processes
• Excellent communication skills with a results-driven approach
• Attention to detail, initiative and high working standards
• Team player with a customer-oriented approach
• Ability to work independently
• Good knowledge of Microsoft Office tools (especially EXCEL)

Benefits

Our client is a group of team players and cross-functional collaborators - they do not have limits when it comes to getting the job done. There are many options for you professionally and personally. They invest in their employees not only with a lucrative pay and distribution package as well as good cocoa/coffee (and Friday beer), but also with a focus on your personal and professional development. They encourage innovation and always involve their dedicated employees - they celebrate success. They are an inclusive, multicultural community characterised by high diversity and with many different nationalities represented.