Customer Support Specialist with German – Relocation to Bulgaria (Flight + Hotel)

Concentrix; Deutschland; Hybrid; EUR 17.135 - 20.524; Vollzeit

Benefits dieser Stelle

Quarterly bonus

Relocation support for Bulgaria including flight and hotel

Hybrid work model

Zusammenfassung

A global B2B service provider is seeking a Customer Success Specialist to enhance client onboarding experiences through effective communication and implementation. This hybrid role focuses on guiding clients with IT solutions while maintaining strong relationships. Ideal candidates will have proficiency in English and German, strong problem-solving skills, and a proactive attitude toward customer care. The position offers a gross salary of €1,687.26 per month along with additional quarterly bonuses.

Qualifikationen

• C1 level proficiency in English and German (written and spoken) is essential.
• Strong communication skills and ability to work collaboratively.
• Proactive mindset focused on ensuring customer satisfaction.

Aufgaben

• Act as an Implementation Consultant for various software solutions.
• Guide new clients through onboarding and post-onboarding processes.
• Conduct customer meetings to promote IT solutions adoption.
• Advise clients on best practices and optimization strategies.
• Track onboarding data to meet KPIs.
• Use CRM systems for client-related activities.
• Resolve client issues via troubleshooting tickets.

Kenntnisse

English and German at C1 level

Strong communication skills

Teamwork skills

Proactive problem-solving mindset

Proficiency in MS Office

Jobbeschreibung

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive and communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building strong relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You'll Be Doing

• Acting as an Implementation Consultant for various software solutions
• Guiding new clients through a smooth onboarding and post‑onboarding process
• Conducting face‑to‑face customer meetings to promote adoption and ongoing engagement with various IT solutions
• Advising clients on best practices and optimization strategies
• Tracking data from onboarding to license activation to meet KPIs
• Using CRM systems for client-related activities
• Resolving client issues using troubleshooting tickets

Working Hours: Monday–Friday, 10am–7pm, with a 1‑hour fully paid break

Hybrid role: 3 days home office; Monday & Tuesday in office

Salary: €1,687.26 gross per month + quarterly bonus

We provide full support with relocation to Bulgaria, including flight and hotel accommodation.

What We're Looking For

• English and German at C1 level (written and spoken)
• Strong communication and teamwork skills
• A proactive, problem‑solving mindset focused on customer satisfaction
• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel)
• Ability to prioritize tasks, manage time effectively, and work independently