Customer Support Executive

Jobtailor; Deutschland; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a proactive Booking Coordinator to manage media/advertising bookings from start to finish. You will liaise with customers across channels, confirm details, and coordinate with internal teams to ensure timely delivery.

The role requires strong organizational and communication skills, the ability to stay calm under pressure during peak periods, and a track record in customer support or related services. Familiarity with Google Suite, Asana, Salesforce, and Claude is a plus.

Qualifikationen

• Highly organised with strong time-management skills.
• Confident communicator, comfortable liaising with internal teams and clients via email/other channels.
• Calm and professional under pressure, able to handle busy periods.
• Background in Customer Support, Success, or Services is a plus.
• Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus.

Aufgaben

• Receive, review, and manage assigned media/advertising booking tasks from start to finish.
• Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations.
• Coordinate with internal teams to ensure successful completion of bookings.
• Reschedule or adjust assignments when changes, cancellations, or conflicts arise.
• Maintain accurate customer, booking, and scheduling records across company systems.
• Keep customers informed of changes or delays.
• Identify and resolve booking or service issues quickly and professionally.
• Escalate complex concerns where needed.
• Suggest improvements to the booking process.

Kenntnisse

Time management

Communication

Calm under pressure

Organised

Problem-solving

Tools

Google Suite

Asana

Salesforce

Claude

Jobbeschreibung

• Receive, review, and manage assigned media/advertising booking tasks from start to finish, working to established procedures and deadlines


• Liaise with customers via email, chat, and other channels to confirm offer details, schedules, requirements, and expectations


• Coordinate with internal teams to ensure successful completion of bookings


• Reschedule or adjust assignments when changes, cancellations, or conflicts arise


• Maintain accurate customer, booking, and scheduling records across company systems


• Keep customers informed of changes or delays


• Identify and resolve booking or service issues quickly and professionally


• Escalate complex concerns where needed


• Suggest improvements to the booking process

Requirements

• Highly organised with strong time-management skills; able to manage your own schedule and juggle multiple deadlines in a fast-paced environment


• Confident communicator, comfortable liaising with internal teams and clients via email and other channels


• Calm and professional under pressure, able to handle difficult conversations and cope with busy, seasonal peak periods


• Background in Customer Support, Success, or Services is a plus


• Familiarity with Google Suite, Asana, Salesforce, or Claude is a bonus


• Experience working with a global team is a bonus

Core Competencies

Demonstrates strong organizational and time-management skills to effectively manage multiple bookings and deadlines while maintaining clear communication with clients and internal teams. Proficient in identifying and resolving issues promptly to enhance the booking process and customer satisfaction.

Highest-signal resume keywords

• Customer Support Experience


• Time-Management Skills


• Effective Communication


• Problem-Solving Abilities


• Familiarity with Google Suite

Soft Skills

• Highly Organised


• Calm Under Pressure


• Professional Communication

Industry Keywords

• Media Booking


• Advertising Coordination


• Customer Liaison


• Scheduling Management


• Service Issue Resolution

Tools & Technologies

• Google Suite


• Asana


• Salesforce


• Claude