Patient & Family Coordinator

Jobtailor; Deutschland; Remote; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated administrative support professional to enhance patient experience in a care coordination context. You will handle scheduling, respond to inquiries, and support the clinical team with various administrative tasks to ensure smooth patient interactions across channels.

Successful candidates will have a background in customer service with scheduling, excellent communication, and the ability to manage relationships in a virtual setting while adapting to a

Qualifikationen

• Experience in a customer service role with scheduling exposure.
• Patient-facing or provider-facing experience preferred.
• Ability to build relationships in a virtual setting.
• Excellent communication skills.
• Strong attention to detail.
• Ability to complete tasks quickly and follow workflows.
• Adapt to a quickly-changing environment.
• Proactive problem-solving and root-cause analysis.
• Comfort navigating multiple technology systems.

Aufgaben

• Create initial treatment schedules with patients and families and adjust appointments as needed.
• Respond promptly and kindly to inbound calls and emails addressing patient questions or concerns.
• Manage administrative tasks supporting the care team, including rescheduling and medical record requests.
• Build strong, supportive relationships with patients, families, and the care team.
• Ensure a smooth and positive experience at every interaction.
• Liaise between patients and internal InStride teams.
• Complete administrative tasks for the clinical team.

Kenntnisse

Scheduling Proficiency

Customer Service

Relationship Building

Communication Skills

Attention to Detail

Problem-Solving

Jobbeschreibung

• Create initial treatment schedules with patients and families and adjust appointments as needed


• Respond promptly, kindly, and thoroughly to inbound calls and emails addressing patient and family questions or concerns


• Manage administrative tasks supporting the care team, including rescheduling, medical record requests, patient transitions, and other coordination activities


• Build strong, supportive relationships with patients, families, and the care team


• Ensure a smooth and positive experience at every interaction


• Liaise between patients and internal InStride teams


• Complete administrative tasks for the clinical team

Requirements

• Experience in a customer service role, preferably where scheduling was part of the role


• Experience in a patient-facing or provider-facing role


• Proven ability to build relationships in a virtual setting


• Excellent communication skills


• Strong attention to detail


• Ability to complete tasks quickly and follow established workflows accurately and efficiently


• Ability to adapt to a quickly-changing environment


• Problem-solving skills with a proactive approach to identifying root causes and potential solutions


• Comfortable navigating multiple technology systems and tools at one time

Core Competencies

Demonstrates strong communication and relationship-building skills in a patient-facing environment, with a focus on administrative support and efficient task management. Proficient in navigating multiple technology systems to enhance patient experience and care coordination.

Highest-signal resume keywords

• Customer Service Experience


• Scheduling Proficiency


• Relationship Building


• Excellent Communication Skills


• Problem-Solving Skills

Soft Skills

• Attention to Detail


• Adaptability


• Proactive Approach

Industry Keywords

• Patient-Facing Role


• Administrative Tasks


• Care Coordination


• Inbound Calls


• Email Communication