Customer Support Analyst in a Fintech Account with Danish and English

emplify GmbH; Schleswig-Holstein; Vor Ort; EUR 28.000 - 45.000; Vollzeit

Benefits dieser Stelle

Relocation Bonus €1,500 gross

Accommodation on arrival

Fully paid training

Health insurance

Career development opportunities

Zusammenfassung

TELUS Digital Bulgaria is seeking a Customer Support Analyst in a Fintech account with Danish and English fluency to join a diverse team. You will handle inquiries related to money transfers and route complex issues to the appropriate teams, delivering accurate information and timely responses across channels.

The role welcomes candidates with no prior experience and offers relocation support, accommodation on arrival, fully paid training, health insurance, and a collaborative international

Qualifikationen

• Fluent in Danish and English (C1/B2 equivalent).
• Willingness to learn and adapt to fintech CX processes.
• Comfort assisting customers across multiple channels (phone, email, chat).

Aufgaben

• Provide solutions to questions in money transfer transactions or forward to relevant units.
• Provide timely replies and accurate information on client requests.
• Assist customers through phone, email, and chat channels.

Kenntnisse

Danish

English

Jobbeschreibung

Customer Support Analyst in a Fintech Account with Danish and English

Description

Are you ready to take the next step in your career?

If your answer isYES- join the leader of the CX (Customer Experience) sectorTELUS Digital Bulgaria!

As aCustomer Support Analyst in a Fintech Account with Danish and Englishyou will be a part of a great team and all together will:

• Provide solutions to questions/inquiries encountered in money transfer transactions or forward the issue to the relevant units
• Provide timely reply and accurate information on the client's request
• Assist customers through multiple channels, including phone, email, and chat
• Identify and assess customers’ needs to achieve satisfaction

As a candidate, you do not need to have experience in a similar role but you should be fluent inDanish and English - C1/B2-equivalent.

We offer:

Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs

21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Fully paid training

Stable job and career development opportunities

Additional health insurance

50+ benefits and services to choose from

Positive international working environment

Support and learning

We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,200 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.